Toro 20378 Warranty
The Toro Warranty
20 in, 21 in, and 22 in Recycler®
A 2-Year Full Warranty (45 Day Limited Warranty for Commercial Use)
20 in Mulcher/Bagger
The Toro GTS Starting Guarantee
Walk Power Mowers
A 3-Year Full Warranty (Not Applicable for Commercial Use)
Steel Decks
Conditions
The Toro Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly promise to repair the Toro Product
listed below, when used for residential purposes*, if defective in materials
or workmanship or if it stops functioning due to the failure of a component,
for the period listed below.
The Toro Company and its affiliate, Toro Warranty Company, pursuant to an
agreement between them, guarantee that your Toro GTS (Guaranteed to
Start) engine, when used for residential purposes*, will start on the first or
second pull, provided the routine maintenance required in the Operator’s
Manual have been performed, or we will fix it free of charge. The GTS
Starting Guarantee does not apply under commercial use.
This warranty covers the cost of parts and labor, but you must pay
transportation costs.
*Residential purposes means use of the product on the same lot as your home. Use at more than
one location is considered commercial use and the commercial warranty would apply.
Products Covered
The following time periods apply from the original date of purchase:
Warranty Period
Products
Details
Residential
Commercial
20 in, 21 in, and 22 in Recycler and 20 in Mulcher/Bagger
Unit
2 - year full
45 days
Attachments
2 - year full
45 days
GTS
3 - year full
None
Engine1
3 - year full
Toro
45 days
All Others
90 days
Battery
1 - year full
1Some engines used on Toro Products are warranted by the engine manufacturer.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, or if a normal, able-bodied adult can no longer start your
product's engine in one or two pulls, follow this procedure:
1.
Contact any Authorized Toro Service Dealer to arrange service at
their dealership. To locate a dealer convenient to you, access our web
site at www.Toro.com. You may also call the numbers listed in item #3
to use the 24-hour Toro Dealer locator system.
2.
Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine if
it is covered under warranty.
3.
If for any reason you are dissatisfied with the Service Dealer’s
analysis or with the assistance provided, contact us at:
Toro Warranty Company
Customer Care Department, RLC Division
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
Toll free at 888-384-9939 (U.S. and Canadian customers)
Limited Warranty for Commercial Use
These Toro Products used for commercial, institutional, or rental use,
are warranted for 45 days against defects in materials or workmanship.
Components failing due to normal wear are not covered by this warranty.
For the engine warranty periods, see the table above.
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the Operator’s Manual. Such routine maintenance,
whether performed by a dealer or by you, is at your expense. Parts
scheduled for replacement as required maintenance (“Maintenance Parts”),
are warranted for the period of time up to the scheduled replacement time
for that part. Failure to perform required maintenance and adjustments can
be grounds for disallowing a warranty claim.
Items and Conditions Not Covered
There is no other express warranty except for special emission system
coverage and engine warranty coverage on some products. This express
warranty does not cover the following:
•
Cost of regular maintenance service or parts, such as filters, fuel,
lubricants, oil changes, spark plugs, air filters, blade sharpening
or worn blades, cable/linkage adjustments, or brake and clutch
adjustments
•
Components failing due to normal wear
•
Any product or part which has been altered, misused, neglected, or
requires replacement or repair due to accidents or lack of proper
maintenance
•
Pickup and delivery charges
•
Repairs or attempted repairs by anyone other than an Authorized Toro
Service Dealer
•
Repairs necessary due to failure to follow recommended fuel
procedure (consult Operator's Manual for more details)
–
Removing contaminants from the fuel system is not covered
–
Use of old fuel (more than one month old) or fuel which contains
more than 10% ethanol or more that 15% MTBE
–
Failure to drain the fuel system prior to any period of non-use
over one month
•
Repairs or adjustments to correct starting difficulties due to the
following:
–
Failure to follow proper maintenance procedures or recommended
fuel procedure
–
Rotary mower blade striking an object
•
Special operational conditions where starting may require more than
two pulls:
–
First time starts after extended period of non-use over three
months or seasonal storage
–
Cool temperature starts such as those found in early spring and
late autumn
–
Improper starting procedures - if you are having difficulty starting
your unit, please check the Operator's Manual to ensure that
you are using the correct starting procedures. This can save an
unnecessary visit to an Authorized Toro Service Dealer.
General Conditions
All repairs covered by these warranties must be performed by an Authorized
Toro Service Dealer using Toro approved replacement parts. Repair by an
Authorized Toro Service Dealer is your sole remedy under this warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental, or consequential damages in connection with the
use of the Toro Products covered by these warranties, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion of
repairs under these warranties.
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the above
exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Toro products outside the United States or
Canada should contact their Toro Distributor (Dealer) to obtain guarantee
policies for your country, province, or state. If for any reason you are
dissatisfied with your Distributor's service or have difficulty obtaining
guarantee information, contact the Toro importer. If all other remedies fail,
you may contact us at Toro Warranty Company.
Australian Consumer Law: Australian customers will find details relating
to the Australian Consumer Law either inside the box or at your local Toro
Dealer.
3418-412 Rev B
Related Manuals for Toro 20378
-
Husqvarna Lawn Mowers YTH24V48, 96045004600, 2013-09 Owner's Manual
68 pages
-
Troy-Bilt Lawn Mowers TB30 R Neighborhood Rider Owner's Manual
72 pages
-
Troy-Bilt Lawn Mowers Horse XP Lawn Tractor Owner's Manual
64 pages
-
Troy-Bilt Lawn Mowers Mustang 42 XP Zero-Turn Riding Lawn Mower Owner's Manual
80 pages
-
Troy-Bilt Lawn Mowers Mustang 50 XP Zero-Turn Riding Lawn Mower Owner's Manual
80 pages
-
Homelite Lawn Mowers UT13126 Owner's Manual
20 pages
-
Honda Lawn Mowers H4518H 1000001-9999999 Owner's Manual
93 pages
-
Craftsman Lawn Mowers 917 Owner's Manual
60 pages
-
Exmark Lawn Mowers LAZER Z 103-0656 Parts Manual
40 pages
-
Yard Works Lawn Mowers Yardworks 60-1620-4 Owner's Manual
32 pages
-
Simplicity Lawn Mowers 4211 Series Parts Manual
46 pages
-
Ariens Lawn Mowers 915164 GRAVELY ZT XL 54 User's Manual
5 pages
-
Exmark Lawn Mowers Quest Lawn Mower User's Manual
56 pages
-
John Deere Lawn Mowers 2305 User's Manual
8 pages
-
John Deere Lawn Mowers 2320 User's Manual
8 pages
-
John Deere Lawn Mowers 2520 User's Manual
8 pages
-
John Deere Lawn Mowers 3032E User's Manual
16 pages
-
John Deere Lawn Mowers 3720 User's Manual
16 pages
-
John Deere Lawn Mowers 3520 User's Manual
16 pages
-
John Deere Lawn Mowers 4105 User's Manual
12 pages
-
John Deere Lawn Mowers 4720 User's Manual
12 pages
-
John Deere Lawn Mowers 100 Series User's Manual
52 pages
-
John Deere Lawn Mowers LA175 User's Manual
1 pages
-
King Kutter Lawn Mowers Free Floating Finishing Mower User's Manual
44 pages