Sony SVT112290X Troubleshooting

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141Q_Win8.1_EU_Recovery, Backup and Troubleshooting Guide  4-530-598-11 (1)

Recovery, 

Backup and 

Troubleshooting 

Guide 

See the back side. 

Printed in China
© 2013 Sony Corporation

Introduction

Refresh your computer first if the computer 

becomes unstable. If the problem persists, 

recover the computer.

 

Recovering your computer will delete all the 

data on the built-in hard disk drive or SSD.

The main settings and personal data on 

your computer are retained when you 

refresh the computer.

To refresh your computer
1  Press the ASSIST button while your 

computer is off. 
The 

VAIO Care (Rescue Mode) screen 

appears.

2 Select Start troubleshooting (recovery).

Follow the on-screen instructions until 
the 

Choose an option screen appears. 

It takes some time before the 

Choose an 

option screen appears, so wait for a 
while.

3 Select Troubleshoot and Refresh your 

PC.

 

For details, refer to the on-screen

 User 

Guide.

 

Save important data in advance. Copyright 

protected data, such as digital broadcast 

data or music files organized by digital 

media playback apps, may not be available, 

even if the data is retained in the same 

location after you refresh your computer. 

Refer to the help file included with the app 

you are using for instructions.

 

The apps installed at the time of delivery 

and installed from 

Windows Store are 

retained, whereas all Desktop apps that you 

installed after the purchase will be erased.

1  Insert Recovery Media (optical discs) into 

the optical disc drive or connect a USB 
flash drive to the USB port on your 
computer while the computer is in 
Normal mode.

2  Turn off your computer.
3  Press the ASSIST button to display the 

VAIO Care (Rescue Mode) screen and 
select 

Start from media (USB device/

optical disc)
Follow the on-screen instructions until 
the 

VAIO Care (Rescue Mode): VAIO 

recovery solutions screen appears.

 

If the display language selection window 

appears, select your desired language 

and 

OK.

4 Select Start recovery wizard.
5  Follow the on-screen instructions.

 

To perform the custom recovery, select 

Tools and Start advanced recovery wizard.

If you cannot recover your computer using 

the USB flash drive, connect the drive to 

another USB port on the computer and try 

recovering the computer again.

To recover from the 

recovery area
1  Press the ASSIST button while your 

computer is off. 
The 

VAIO Care (Rescue Mode) screen 

appears.

2 Select Start troubleshooting (recovery)

Follow the on-screen instructions until 
the 

Choose an option screen appears. 

It takes some time before the 

Choose an 

option screen appears, so wait for a 
while.

3 Select Troubleshoot and VAIO recovery 

solutions
Follow the on-screen instructions until 
the 

VAIO Care (Rescue Mode): VAIO 

recovery solutions screen appears.

 

If the display language selection window 

appears, select your desired language 

and 

OK.

4 Select Start recovery wizard.
5  Follow the on-screen instructions.

 

To perform the custom recovery, select 

Tools and Start advanced recovery wizard.

To recover from Recovery 

Media
If you use Recovery Media (optical discs) on 
the model without a built-in optical disc 
drive, connect an external optical disc drive 
(not supplied) to your computer. If an AC 
adapter is supplied with the external optical 
disc drive, plug the AC adapter into a power 
source.

About recovery
What is recovery?
Recovery is the process of restoring the 
built-in hard disk drive or SSD back to its 
original factory condition. Refresh is the 
process of reinstalling the operating system 
with the main settings and personal data 
retained.
There are two ways to recover your 
computer:
From Recovery Media
From the recovery area

 

The 64 GB or 128 GB SSD equipped models 

do not support the refresh function. If you 

check the capacity of the SSD, press the 

ASSIST button while your computer is off to 

display the 

VAIO Care (Rescue Mode) 

screen, and select 

Start BIOS setup.

When do I have to perform recovery 

or refresh?
If your computer has become unstable
If your computer has been infected with 

a computer virus

If your computer is experiencing 

problems which cannot be solved 
through troubleshooting

If you have formatted the C: drive by 

mistake

What is a recovery area?
The recovery area on the built-in hard disk 
drive or SSD contains data for system and 
app recovery. Typically, you cannot modify 
or delete data in this area, however, there 
are commercially available apps designed 
for this purpose.

Why do I have to create Recovery 

Media?
Recovery Media are used to restore your 
computer back to its original factory 
condition. If Windows does not start and 
you have deleted the recovery area, you will 
need the Recovery Media to perform 
recovery. Create the Recovery Media 
immediately after the computer is ready for 
use.

About backup
What is a backup process?
The backup process creates a backup copy 
of your data stored on the built-in hard disk 
drive or SSD and saves it to another 
location.
Why do I have to back up my data?
Due to unexpected events or computer 
viruses, you might lose various data stored 
on the built-in hard disk drive or SSD. To 
restore the lost data, its backup copy is 
needed. It is strongly recommended that 
you back up your data regularly.

Creating Recovery Media
You can create Recovery Media using 

VAIO 

Care. For detailed information how to create 
the Recovery Media, refer to the on-screen

 

User Guide. Connect your computer to the 
Internet and update the computer using 
VAIO Update before creating the Recovery 
Media.

 

You cannot use BD-RE, BD-RE DL,  

DVD-RW, DVD+RW, DVD-RAM, CD-R, and 

CD-RW media as Recovery Media.

 

You can use optical discs or a USB flash 

drive as Recovery Media.
On the model without a built-in optical 

disc drive: 
Use a USB flash drive.

On the model with a built-in optical disc 

drive: 

It is recommended that you use DVD-R 

media, because data can be accidently 

deleted from a USB flash drive.

The types of media your computer supports, 

the number of necessary discs, and the 

capacity of the USB flash drive you need will 

be displayed during the Recovery Media 

creation process.

USB ports that are compliant with the USB 

3.0 standard do not support recovery with a 

USB flash drive that is compliant with the 

USB 3.0 standard. On models without the 

USB ports that are compliant with only the 

USB 2.0 standard, be sure to create 

Recovery Media using the USB flash drive 

that is not compliant with the USB 3.0 

standard.

 

When you create Recovery Media, use 

VAIO 

Care. If you create the Recovery Media in 

any other way and perform recovery, your 

computer may not be restored to its factory 

condition. Sony does not guarantee the 

compatibility of the computer with such 

Recovery Media.

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Recovering your computer

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