Sony SCHLAGE LINK BE369 User's Manual | Page 7

Sony Door User's Manual - SCHLAGE LINK BE369.
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©2009 Schlage Lock Company

lock user guide Rev. 06/09-b

Problem

Lights/Beeps Cause

Solution at Lock

Solution on Web

Cannot change the 
programming code.

Red

User code already in lock 
matches the first four digits 
of the programming code you 
are trying to add.

Select a different 
programming code, or delete 
the user code that matches 
the first four digits you want 
to use.

none

The first programming  code 
entry did not match the 
second.

Try again. Make sure you 
enter the same code twice.

none

Cannot delete all user codes 
at the keypad.

Red

The first programming  code 
entry did not match the 
second.

Try again. Make sure you 
enter the same code twice.

none

Pressing the Schlage 
button when the deadbolt 
is unlocked does not allow 
locking (deadbolt only).

none

Turn Lock feature is disabled. Enable the Turn Lock feature. 

See 

Manual Programming 

Functions on page 5 for 
more information.

none

Thumbturn does not spin 
freely when deadbolt is 
locked (deadbolt only).

none

Deadbolt is malfunctioning.

Call Customer Service at 
(877) 288-7707.

none

Pressing the Schlage 
button when deadbolt is 
locked unlocks the deadbolt 
(deadbolt only).

none

Lock was installed improperly. Cam needs to be rotated to 

proper position. Check step 
7 in the deadbolt installation 
instructions (located at part2.
schlage.com
).

none

Thumbturn is difficult to 
rotate or  does not rotate 
smoothly (deadbolt only).

none

Deadbolt was not adjusted to 
the correct backset position.

Deadbolt needs to be 
adjusted to correct position. 
Check step 3 in the deadbolt 
installation instructions 
(located at part2.schlage.
com
).

none

After entering a valid code on 
the deadbolt keypad, Schlage 
button flashes green and 
then amber.  Otherwise, lock 
appears to function normally 
(deadbolt only).

Green then 
Orange

AA batteries need to be 
replaced.

Replace AA batteries. 
Replacing the Batteries on 
page 3 f
or more information.

none

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