RCA 1104-1BKGA User's Guide

RCA Phones User's Guide - 1104-1BKGA.
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Slimline Memory Phone 

User’s Guide

Please read this manual before operating 

product for the first time.

Model 1104

Visit the RCA web site at www.rca4phones.com 

 
 
  

wall plate

Modular

telephone

line jack

*TONE

(button)

STORE

(button)

REDIAL

(button)

MEM

(memory 

button)

FLASH

(button)

Ringer

Volume

Battery compartment

 

 

Current time

New calls

Caller ID 

number

Caller ID 

name

Current date

volume

switch

DELETE

(button)

DIAL

(button)

OPTIONS

(button)

REVIEW  (+)/(-)  

(button)

display

If this equipment does cause harmful interference to radio or television 

reception, which can be determined by turning the equipment off and on, the 

user is encouraged to try to correct the interference by one or more of the 

following measures:

Reorient or relocate the receiving antenna (that is, the antenna for radio 

or television that is “receiving” the interference).

Reorient or relocate and increase the separation between the 

telecommunications equipment and receiving antenna.

Connect the telecommunications equipment into an outlet on a circuit 

different from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult 

your dealer or an experienced radio/television technician for additional 

suggestions. Also, the Federal Communications Commission has prepared 

a helpful booklet, “How To Identify and Resolve Radio/TV Interference 

Problems.” This booklet is available from the U.S. Government Printing Office, 

Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when 

ordering copies.

Notice: The changes or modifications not expressly approved by the party 

responsible for compliance could void the user’s authority to operate the 

equipment.
Hearing Aid Compatibility (HAC)                                 
This telephone system meets FCC standards for Hearing Aid Compatibility.
Industry Canada (I.C.) Notice                                        
This product meets the applicable Industry Canada technical specifications. 

Le présent materiel est conforme aux specifications techniques applicables 

d'Industrie Canada.”

The Ringer Equivalence Number is an indication of the maximum number of 

terminals allowed to be connected to a telephone interface. The termination 

on an interface may consist of any combination of devices subject only to 

the requirement that the sum of the Ringer Equivalence Numbers of all the 

devices does not exceed five.

L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal 

de terminaux qui peuvent être raccordés à une interface téléphonique. La 

terminaison d'une interface peut consister en une combinaison quelconque 

de dispositifs, à la seule condition que la somme d'indices d'équivalence de la 

sonnerie de tous les dispositifs n'excède pas 5.''

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du 

Canada.

IMPORTANT SAFETY INSTRUCTIONS 
When using your telephone equipment, basic safety precautions should 

always be followed to reduce the risk of fire, electric shock and injury to 

persons, including the following: 1. Do not use this product near water, for 

example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet 

basement or near a swimming pool. 2. Avoid using a telephone (other than 

a cordless type) during an electrical storm. There may be a remote risk of 

electric shock from lightning. 3. Do not use the telephone to report a gas leak 

in the vicinity of the leak.

Introduction                                                                     
Your telephone is designed to give you flexibility in use and high quality 

performance. To get the most from your new telephone, we suggest that you 

take a few minutes right now to read through this instruction manual.

CAUTION: When using telephone equipment, there are basic 

safety instructions that should always be followed. Refer to 

the IMPORTANT SAFETY INSTRUCTIONS provided with this 

product and save them for future reference.

Before You Begin                                                            
Parts Checklist

Make sure your package

includes the following items:

Telephone Jack Requirements

To use this phone, you need an RJ11C type modular 

telephone jack, which might look like the one pictured 

here, installed in your home. If you don’t have a 

modular jack, call your local phone company to find 

out how to get one installed.
Important Installation Information                           

Never install telephone wiring during a lightning storm.

Never instal  telephone jacks in wet locations unless the jack is specifical y 

designed for wet locations.

Never touch non-insulated telephone wires or terminals, unless the 

telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Temporarily disconnect any equipment connected to the phone such as 

faxes, other phones, or modems.

Handset Layout                                                              

Equipment Approval Information                                
Your telephone equipment is approved for connection to the Public Switched 

Telephone Network and is in compliance with parts 15 and 68, FCC Rules 

and Regulations and the Technical Requirements for Telephone Terminal 

Equipment published by ACTA.
1 Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other 

information, the US number and Ringer Equivalence Number (REN) for 

the equipment. You must, upon request, provide this information to your 

telephone company.

The REN is useful in determining the number of devices you may connect 

to your telephone line and still have all of these devices ring when your 

telephone number is called. In most (but not all) areas, the sum of the RENs 

of all devices connected to one line should not exceed 5. To be certain of the 

number of devices you may connect to your line as determined by the REN, 

you should contact your local telephone company.

A plug and jack used to connect this equipment to the premises wiring 

and telephone network must comply with the applicable FCC Part 68 rules 

and requirements adopted by the ACTA. A compliant telephone cord and 

modular plug is provided with this product. It is designed to be connected to 

a compatible modular jack that is also compliant. See installation instructions 

for details.
Notes  

This equipment may not be used on coin service provided by the 

telephone company.

Party lines are subject to state tariffs, and therefore, you may not be able 

to use your own telephone equipment if you are on a party line. Check 

with your local telephone company.

Notice must be given to the telephone company upon permanent 

disconnection of your telephone from your line.

If your home has specially wired alarm equipment connected to the 

telephone line, ensure the installation of this product does not disable 

your alarm equipment. If you have questions about what will disable 

alarm equipment, consult your telephone company or a qualified 

installer.

US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the 

telephone network, the telephone company shall, where practicable, notify 

you that temporary discontinuance of service may be required. Where prior 

notice is not practicable and the circumstances warrant such action, the 

telephone company may temporarily discontinue service immediately. In 

case of such temporary discontinuance, the telephone company must: (1) 

promptly notify you of such temporary discontinuance; (2) afford you the 

opportunity to correct the situation; and (3) inform you of your right to bring a 

complaint to the Commission pursuant to procedures set forth in Subpart E of 

Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, 

equipment, operations or procedures where such action is required in the 

operation of its business and not inconsistent with FCC Rules and Regulations. 

If these changes are expected to affect the use or performance of your 

telephone equipment, the telephone company must give you adequate 

notice, in writing, to allow you to maintain uninterrupted service.

Interference Information                                              
This device complies with Part 15 of the FCC Rules. Operation is subject to the 

following two conditions: (1) This device may not cause harmful interference; 

and (2) This device must accept any interference received, including 

interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a 

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are 

designed to provide reasonable protection against harmful interference in a 

residential installation.Privacy of Communications may not be ensured when 

using this product.

This equipment generates, uses, and can radiate radio frequency energy 

and, if not installed and used in accordance with the instructions, may 

cause harmful interference to radio communications. However, there is no 

guarantee that interference will not occur in a particular installation.

Handset Back

Installing the Batteries                                                 

IMPORTANT: You will have approximately 60 seconds to replace 

the batteries before the memories stored in the handset are 

lost. Please read the instructions before replacing the batteries 

and have the batteries ready to be inserted beforehand. As a 

precaution, you may want to write down any stored information 

you do not want erased.

Your Cal er ID phone uses 3 AA-size alkaline batteries for receiving and storing 

Caller ID records and for the numbers you use for memory dialing.

If the telephone line cord is connected, disconnect it from the wall.

Open the battery compartment door with your finger or thumb.

Insert 3 AA-size alkaline batteries (not included) as shown on the diagram 

inside the compartment.

Replace the battery compartment door.

Re-attach the line cord to the wall and check your memory locations. If 

installation takes longer than 60 seconds, you should re-set your memory 

locations.
IMPORTANT: If you’re not going to use the telephone for more than 

30 days, remove the batteries because they can leak and damage 

the unit.

Setting Up the Caller ID Menu                                      

IMPORTANT: Do not plug the telephone into the wall jack while 

setting up the Caller ID menu because an incoming call may 

invalidate the information not yet saved.

Place the handset in the cradle on the base.

Press the menu button. SETORappears in the display.
Press either(+) or(-) button to scroll among the 7 menu screens, 
which are:
SETOR
Local Area Code (default - - -)

Regional AC’s-1 (default - - - - - - - - -)

CID LANGUAGE (default English)

SELECT CONTRAST (default 3)

T/P DIAL MODE (default tone)

EXIT SETUP
NOTE: You may press dial anytime to exit the Caller ID Set Up 

menu.  If no buttons are pressed within 10 seconds, the phone 

automatically exits the Caller ID Set Up menu and returns to the 

NO CALLS summary screen.

Local Area Code
The telephone uses the programmed area code to determine the number 

format to display when a valid Caller ID signal is received. It is also used for 

the Dialback feature.

Press the menu button. SETorappears in the display.

Press the(+) button until LOCAL AREA CODE:_ _ _ appears in the 

display.

To enter or change the area code, press the menu button. The display 

shows the area code stored in memory. The left-most digit, or a minus 

sign (-) flashes, indicating the unit is ready to accept the area code entry.

Press the(+) button and select a number from 0-9  in ascending order. 

Or press the(-) button to select numbers from 9-0  in descending order.

Press the menu button to advance to the next digit.

After the 3rd and last digits entered, press the menu button to store the 

area code and go to the next setting.
NOTE: If you make a mistake, you can simply repeat the previous 

steps until your area code is set.

Regional Area Codes for 10-Digit Dialing
Like the Local Area Code, the telephone uses the programmed area codes 

to determine the number format to display when a valid Caller ID signal 

is received. Calls that match any of the programmed regional area codes 

are displayed as 10 digits. This is helpful in areas that have multiple or 

overlapping area codes and require 10-digit dialing.

Press the menu button. SETORappears in the display.

Press the(+) button until REGIONAL AC’S-1:  _ _ _ _ _ _ _ _ _ shows in 

the display.

To enter or change the area code, press the menu button. The display 

shows the area code stored in memory. The left-most digit, or minus sign 

(-), flashes, indicating the unit is ready to accept the area code entry.

Press the(-) button, and select a number from 9-0 for the first digit of 

the area code.

When the desired digit is flashing, press the(+) button to advance to the 

next digit.

Press the menu button again to enter the next three-digit regional area 

code and repeat steps 4 and 5 until all the REGIONAL AC’S-1 (RAC#1) and 

REGIONAL AC’S-2 (RAC#1) are entered. A total of 6 sets of Regional Area 

Codes may be entered.

Press the menu button to store the setting and return to the REGIONAL 

AREA CODE display.

Press dial to exit.

CID Language
This setting allows you to display Caller ID display prompt messages in 

English, French or Spanish.

Press the menu button. SETORappears in the display.

Press the(+) button until CID LANGUAGE appears in the display.

Press the menu button to show the current language setting. The default 

is English.

Press the(+) or(-) button to change the language.

Press the menu button to store the language and return to the CID 

LANGUAGE display.

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Select Contrast
This adjustment allows you to select the contrast of the display.

Press the menu button until SETORappears.

Press the (+) button until SELECT CONTRAST appears in the display.

Press the menu button to show the current contrast setting. There are 5 

levels of contrast, with the default set to 3.

To decrease the contrast, press(-). To increase the contrast,  press(+).

Press the menu button to store the contrast setting and return to the 

SELECT CONTRAST display.

T/P Dial Mode
This adjustment allows you to select Tone (touch-tone) or Pulse (rotary) 

dialing.

Press the menu button until SETORappears.

Press the  (+) button until T/P DIAL MODE appears in the display.

Press the menu button to show the current dial mode. The default is set 

to tone.

To change the dialing mode, press the(+) or(-) button. The display will 

alternate between the two dialing modes.

Press the menu button to store the dialing mode and return to the T/P 

DIAL MODE display.

Exit Setup
To immediately exit the setup mode, select the EXIT SETUP menu and press 

the menu button.

REMINDER: The time and date is programmed automatically when 

the first Caller ID record is successfully received after the unit is 

setup.

Telephone Basics                                                            

Connecting the Telephone Line

Plug the long straight line cord into a modular wall telephone jack.

Place the handset in the cradle.
NOTE: The unit is properly installed if you pick up the handset and 

hear the dial tone. Otherwise, recheck all the installation steps.

Wall Mount Installation
Your telephone may also be mounted on a wall plate (not included).

NOTE: In desktop or wall mount mode, you may want to wrap the 

excess telephone line cord around the mounting bracket on the 

telephone of the base

Feed the line cord through the groove and wrap the cord around the 

track on the bottom of the base.

Feed the line cord through the groove on the opposite side of the track, 

and plug the end into the modular telephone jack.

Slip the mounting holes (on the bottom of the base) over the wall plate 

posts and firmly slide the unit down into place.

Adjusting the Ringer Volume
You may control the ringer volume level with the switch located on the side of 

the base.

   = ringer tone will be loud

   = ringer tone will be low

   = telephone will not ring

Adjusting the Volume
You may control the listening level with the VOLUME switch, which has three 

levels. It remains at the last level set until you change it.

Redialing a Number
If you want to call the last number you dialed again (up to 32 digits), use the 

redial feature.

Pick up the handset.

Press the redial button.

The last number called is automatically redialed.

Using One Touch Redial
If the last call you dialed was busy, you can redial it immediately by just 

pressing the redial button and without hanging up the handset.
Caller ID (CID)                                                                  

IMPORTANT: In order to use this unit’s Caller ID features, you must 

subscribe to either the standard Name/Number Caller ID Service 

or Call Waiting Caller ID Service. To know who is calling while you 

are on the phone, you must subscribe to Call Waiting Caller ID 

Service.

This unit receives and displays information transmitted by your local phone 

company. This information can include the phone number, date, and time; or 

the name, phone number, date, and time.

Call Waiting Caller ID
Provided you subscribe to Call Waiting Caller ID service from your phone 

company; if you receive an incoming call and you are using the GE multi 

handset system, a beep indicates the presence of a Call Waiting call on the 

line.  The Call Waiting Caller ID information will be displayed and stored in the 

history of all handsets in the system.

When you hear the call waiting beep in the handset receiver, press the 

flash button to put the current call on hold and answer the incoming call. 

Press flash again to return to the original call.

Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the 

first and second ring. The Caller ID information appears on the display while 

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the phone rings, giving you a chance to monitor the information and decide 

whether or not to answer the call.

Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID memory 

stores the data for the 50 most recent calls you received so you can see who 

called while you were unavailable. When the 51st call is received, the oldest 

Caller ID record (1st call) is automatically deleted.

You may review the stored information at any time. Calls received since your 

last review show as NEW in the display. Calls that have not been previously 

reviewed but were received from the same number more than once show as 

REPT in the display.

Reviewing CID Records
As calls are received and stored, the display is updated to let you know how 

many calls have been received. To scroll CID records:

Press either the(+) or(-)  down button to view the newest call record.

Press the(-) button to scroll through the call records from the most 

recent to the oldest.

Press the(+) button to scroll through the call records from the oldest to 

the newest.

When all of the messages have been viewed, START/END appears in the 

display.  

Deleting CID Records

To delete the record showing in the display, press the delete button once.

To delete all records while reviewing, press and hold the delete button 

until ERASE ALL? shows in the display, then press the delete button again 

to confirm.

Dialing Back
When reviewing Caller ID records, you may dialback the phone numbers 

shown on the display by pressing the dial button.

NOTE: Depending on (a) how the incoming caller’s phone number 

is formatted when it is received, and (b) whether or not you 

previously pre-programmed your local area code into the set up 

menu, you may need to adjust the format of the incoming caller’s 

stored phone number before making the call, press the dial button 

to adjust the number, and try again.

If you programmed your local area code in the setup menu

Use the(+) and(-) buttons to scroll to the number you want to dial.

If you see a number with 7 digits (i.e. 555-1234), then the call was 

received from within your area code. However, this does not guarantee 

the call is a local call.

If you see a number with 11 digits (i.e. 1-234-555-1234), then the call 

received was not from your area code.

Press the dial button and the display shows PICKUP or ADJUST. A 10 

second timer also starts in the upper right side of the display, letting you 

know the time remaining until the unit returns to the Summary Screen. If 

you adjust the number to be dialed, the timer automatically resets itself.

To adjust the phone number, press the dial button. For instance, a 7-digit 

local number sometimes cannot be dialed because it requires a 10-digit 

or 11-digit format. Press the dial button repeatedly to scroll through the 

7, 10, and 11-digit numbers.

7-digits: 

7-digit  telephone  number  (i.e. 

555-5555)10-digits:    3-digit  area 

code + 7-digit telephone number (i.e. 

425-555-5555)

11-digits: 

long distance code 1 + 3-digit area 

code + 7-digit telephone number (i.e. 

1-425-555-5555)

To dial the displayed number, pick up the handset before the timer 

reaches 0. NOW DIALING shows in the display and the number is dialed.

If you did not program your local area code in the setup menu

Use the(+) and(-) buttons to display the number you want to dial. You 

will only see 10-digit numbers (i.e. 234-555-1234).

See steps 2 through 4 in the above section to complete the dialback 

sequence.
NOTE: IF PICKUP PHONE shows on the display, no other changes to 

the number can be made. The information sent from the telephone 

company is known to be a valid number to dial back (available 

only in limited areas). Once you pickup the phone, the number is 

automatically dialed.

Memory                                                                             
Before you store a telephone number in memory, make sure the dialing mode 

is correctly set for the type of service you have. The default dialing mode is 

tone (touch-tone), so if you have pulse (rotary) service, you must first change 

the dialing mode. See “T/P Dial Mode.”

Storing Frequently Called Numbers

Pick up the handset.

Press the store button.

Push the desired memory location button (0-9).

Press the store button.

Use the handset number keys to enter the telephone number (up to 

16-digits) and press the store button.

Hang up the handset.
NOTE: If you make a mistake, use the delete button to delete 

wrong digits.

Changing a Stored Number
Repeat the storage sequence above. The new number replaces the old 

number at the memory location.

Erasing a Stored Number

Pick up the handset.

Press the mem button.

Press the(+) or(-) buttons for the desired memory location to be 

erased.

Press and hold delete for three seconds until the number in the display is 

erased.

Hang up the handset.
NOTE: If you want to erase more than one location, use the 5 (+) or 6 (-) 

arrow buttons to scrol  to each memory location you want to erase.

Dialing Frequently Called Numbers

Pick up the handset and press the mem button.

Press 0-9 for the memory location. The number dials automatically.

OR

Pick up the handset and press the dial button.

Press the(+) or(-) buttons for the desired memory location.

Press the dial button to dial the number.

OR

Press dial button while the handset is still in the cradle.

Press the(+) or(-) buttons for the desired memory location, lift the 

handset and the number dials automatically.

Reviewing Numbers Stored in Memory

Press the store button.

Press 0-9 for the memory location. The number shows on the display.

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Copy Caller ID Memory to User Memory

Pickup the handset.

Press the(+) or(-) buttons to display the number  you want to copy.

Press the store button.

Press 0-9 for the memory location. The display flashes if the memory 

location is occupied.

Press the store button twice to replace the new information with the old, 

or press the (+) or(-) buttons to select an empty location. The number 

is automatically stored.

Press the hook switch to exit.

Copy Redial Memory to User Memory

Pickup the handset.

Press store.

Press 0-9 for the memory location. Press the(+) or(-) buttons to 

select a different location. The display flashes if the memory location is 

occupied.

Press the store button again to confirm.

Press the redial button, and then press the store button again.

Press the flash button or the hook switch to exit.

Storing a Pause in Memory
The redial button has dual functionality. It becomes a pause button if the 

store button is pressed first. It is valid only when storing a number into 

memory. Use the redial button to insert a pause when a delay is needed in an 

automatic dialing sequence. For example, when you must dial a 9 to get an 

outside line, or when you enter codes to access your long distance company.

You may need to adjust the length of the pause. It can be adjusted from 1 to 

9 seconds. The default setting is 4 seconds.

Pickup the handset.

Press the store button.

Press the redial button.

Press 1-9 (1 = 1 second, 2 = 2 seconds, etc.)

Press store again.

Press the flash button or the hook switch to exit.

Chain Dialing
This process allows you to dial a succession of stored numbers from separate 

memory locations. This is useful when you must dial several sequences of 

numbers, such as with frequent calls via a telephone company long distance 

provider.
For example                                                                          Memory location                

Local access number of long distance company                       6
Authorization code (ID)                                                                    7
Long distance phone number                                                        8

                                                                                                                                            

Pick up the handset.

Press the mem button and then press 6.

When you hear the access tone, press the mem button and then press 7.

At the next access tone, press the mem button and then 8.
TIP: Wait for the access tones before pressing the next mem 

button, or your call may not go through.

Using Flash
This feature is used to activate customer calling services available through 

your local phone company, such as Call Waiting. These services generally 

require an extra monthly fee. If you subscribe to any of these services, please 

refer to the phone company’s instructions on how to use flash.
To answer an incoming call while having a conversation:

After you hear the Call Waiting tone, press and release the flash button. 

The first call is placed on hold while the second call can be answered.

To return to your first call and put the second call on hold:

Press and release flash again. The first cal  can continue while the second 

call is put on hold.

Using Temporary Tone Dialing
If you have pulse service, you can temporarily change from pulse to tone 

service. After dialing the telephone number, press and release the *tone 

button on the telephone. This allows access to phone services that require 

a tone, such as banking and long-distance services. After you hang up the 

handset, the telephone automatically returns to pulse service.
Caller ID Display Messages                                         
The following special messages indicate the status of a message or the unit:

NO CALLS 

The caller memory is empty.

UNKNOWN CALLER 

The incoming call does not have Caller ID 

service or their service area is not linked to 

yours. If UNKNOWN CALLER appears along 

with a calling number, the name information 

for that number is not available.

LOW 

Battery power level is low. Please replace 

the batteries as soon as possible in order to 

maintain Caller ID operation.

BLOCKED CALL 

The incoming caller  is registered as “Private 

Number” and Caller ID information is 

withheld.

START/END 

You are at the beginning or the end of the 

Caller ID  memory log.

CALL WAITING 

If you subscribe to Call Waiting Caller ID 

Service,  this icon flashes when you receive a 

call while you are on the phone.

REPT 

Repeat call message. Indicates that a new 

call from the same number was received 

more than once.

NEW 

Indicates cal  or cal s have not been reviewed.

Troubleshooting Tips                                                     
No dial tone. 

Check all cabling to make sure that all connections are secure and not 

damaged.

Check the hook switch: Does it fully extend when handset is lifted from 

cradle?

 No display

Replace batteries.

Make sure the batteries are properly installed.

No information is shown after the phone rings

In order to receive Caller ID records, you must subscribe to the standard 

name and number Caller ID service available through your local 

telephone company.

Be sure to wait until the second ring before answering.

Phone does not ring

Make sure ringer switch is set to HI.

You may have too many extension phones on your line. Unplug some 

extension phones.

Check for a dial tone. If there is no dial tone see solutions for “No dial 

tone.”

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6.

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6.

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Other party cannot hear you

Make sure extension phones are on the hook at the same time you’re 

using the phone. It is normal for the volume to drop when additional 

extension phones are used at the same time.

Cannot dial out

Make sure the T/P dialing mode is set to the type of phone service you 

are subscribed to.

Warranty Assistance                                                      
Your sales receipt will be required to demonstrate proof of purchase in 

order to validate your warranty eligibility. You may want to attach either 

the original, or a photocopy, of your sales receipt to this booklet for future 

reference.

If this product was received as a gift, it is suggested you jot down the 

date of gift receipt, as this information will be valuable should service be 

required during the warranty period. If the equipment is causing harm to the 

telephone network, the telephone company may require that you disconnect 

the equipment until the problem is resolved.
Purchase Date or Date Received as Gift ________________________________
Name of Store ____________________________________________________ 

For instructions on how to obtain warranty service, you may call Customer 

Care at 1-877-722-4908 or you may visit our website at www.rca4phones.

com. If you prefer, you may write to us at:
Supreme Power USA LLC

PO Box 501045

Indianapolis IN 46250-1045  
Please do not send products to this address as it only adds delays in 

service and may result in lost or damaged product. This PO BOX is for 

written communication only. 
If the equipment is causing harm to the telephone network, the telephone 

company may require that you disconnect the equipment until the problem is 

resolved.
Limited Warranty                                                            
What your limited warranty covers:

Defects in materials or workmanship.

For how long after your purchase:

One year, from date of purchase. Please retain your sales receipt, as that 

will act as your proof of purchase in order to validate warranty status.

What we will do:

Provide you with a new or, at our option, a refurbished exchange unit of 

same or similar model. The exchange model is under warranty for the 

remainder of the original product's one year warranty, or 90 days from 

the date the replacement product was shipped to you, whichever is 

longer. 

How to get service:

Call Customer Care at 1-877-722-4908. Please have your product with 

you and please have your model number and date code available 

when calling us. The model number and date code can be found on the 

underside of the base unit. 

If you are within your limited warranty period and it is determined that 

service is required:

We will ask that you properly pack your product to avoid shipping 

damage.  We recommend that you use the original carton and packing 

materials. 

We will ask you to include with your product the following:

o  Your name, return shipping address and daytime phone number 

handwritten or typed on a sheet of paper 

o  A legible copy of your sales receipt ( please do not send the original 

sales receipt ) 

Ship your product prepaid, to the address we provide. We suggest 

shipping your product via a traceable carrier, as we are not responsible 

for lost, mis-directed or damaged shipments. You may want to write the 

date shipped, carrier and tracking number here: _____________________

_____________________________________________________________
Upon receipt of your product we will validate your product is under 

warranty and if determined your product is warranty eligible, we will ship 

to you a new or, at our option, a refurbished exchange unit of same or 

similar model. This exchange unit will be shipped to you at no cost.

What your limited warranty does not cover:

Customer Instruction. (Your Owners Manual provides information 

regarding operating and install instructions. Additional information may 

be obtained by contacting the retailer )

Installation and set up service adjustments.

Batteries.

Damage from misuse, neglect, unauthorized repair. 

Products which have been modified or incorporated into other products

Products that have been serviced by an unauthorized servicer. 

Products purchased or serviced outside the USA or Canada.

Acts of nature, such as but not limited to, lightning damage. 

Limitation of Warranty:

THIS  LIMITED WARRANTY  IS  THE  ONLY  WARRANTY  APPLICABLE 

TO THIS PRODUCT.  ALL OTHER WARRANTIES, EXPRESS OR IMPLIED 

(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR 

FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED.  NO 

VERBAL OR WRITTEN INFORMATION GIVEN BY SUPREME POWER USA 

LLC, ITS AGENTS, EMPLOYEES, RETAIL DEALERS OR INDEPENDENT 

CONTRACTORS SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE 

THE SCOPE OF THIS WARRANTY.

REPAIR  OR  REPLACEMENT  AS  PROVIDED  UNDER  THIS  WARRANTY  

IS  THE EXCLUSIVE REMEDY OF THE CONSUMER.  SUPREME POWER 

USA LLC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL 

DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING 

OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON 

THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED 

WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA 

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED 

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR 

PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE 

WARRANTY PERIOD SET FORTH ABOVE.

How state law relates to this warranty:
Some states do not allow the exclusion nor limitation of incidental or 

consequential damages, or limitations on how long an implied warranty 

lasts so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you also may have other 

rights that vary from state to state.
If you purchased your product outside the USA or Canada:

This warranty does not apply. Contact your dealer for warranty information.
Product Registration:

Please complete and mail the Product Registration Card packed with 

your product or visit www.rca4phones.com to register your new product. 

Product registration is not required for warranty coverage but does allow 

us to contact you should it be necessary.

1104 

Printed in China

10-36

Visit the RCA web site at www.rca4phones.com

Please do not send any products to the Indianapolis address listed in this

manual or on the carton. This will only add delays in service for your product.

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