RCA 1103-1WTGA User's Guide

RCA Phones User's Guide - 1103-1WTGA.
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Slimline Phone 

User’s Guide

Please read this manual before operating
product for the first time.

Visit the RCA web site at www.rca4phones.com

Model 1103

Equipment Approval Information                 
Your telephone equipment is approved for connection to the 

Public Switched Telephone Network and is in compliance with 

parts 15 and 68, FCC Rules and Regulations and the Technical 

Requirements for Telephone Terminal Equipment published by 

ACTA.
1 Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among 

other information, the US number and Ringer Equivalence 

Number (REN) for the equipment. You must, upon request, 

provide this information to your telephone company.

The REN is useful in determining the number of devices you may 

connect to your telephone line and still have all of these devices 

ring when your telephone number is called. In most (but not all) 

areas, the sum of the RENs of all devices connected to one line 

should not exceed 5. To be certain of the number of devices you 

may connect to your line as determined by the REN, you should 

contact your local telephone company.

A plug and jack used to connect this equipment to the premises 

wiring and telephone network must comply with the applicable 

FCC Part 68 rules and requirements adopted by the ACTA. A 

compliant telephone cord and modular plug is provided with 

this product. It is designed to be connected to a compatible 

modular jack that is also compliant. See installation instructions 

for details.
Notes

This equipment may not be used on coin service provided by the 

telephone company.

Party lines are subject to state tariffs, and therefore, you may 

not be able to use your own telephone equipment if you are on 

a party line. Check with your local telephone company.

Notice must be given to the telephone company upon 

permanent disconnection of your telephone from your line.

If your home has specially wired alarm equipment connected to 

the telephone line, ensure the installation of this product does 

not disable your alarm equipment. if you have questions about 

what will disable alarm equipment, consult your telephone 

company or a qualified installer.

This corded phone is a type that is not intended to be repaired 

by customer (user).

US Number is located on the cabinet bottom.

REN Number is located on the cabinet bottom.

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may 

harm the telephone network, the telephone company shall, where 

practicable, notify you that temporary discontinuance of service 

may be required. Where prior notice is not practicable and the 

circumstances warrant such action, the telephone company may 

temporarily discontinue service immediately. In case of such 

temporary discontinuance, the telephone company must: (1) 

promptly notify you of such temporary discontinuance; (2) afford 

you the opportunity to correct the situation; and (3) inform you 

of your right to bring a complaint to the Commission pursuant 

to procedures set forth in Subpart E of Part 68, FCC Rules and 

Regulations.

The telephone company may make changes in its communications 

facilities, equipment, operations or procedures where such action 

is required in the operation of its business and not inconsistent 

with FCC Rules and Regulations. If these changes are expected to 

affect the use or performance of your telephone equipment, the 

telephone company must give you adequate notice, in writing, to 

allow you to maintain uninterrupted service.
Interference Information                                
This device complies with Part 15 of the FCC Rules. Operation is 

subject to the following two conditions: (1) This device may not 

cause harmful interference; and (2) This device must accept any 

interference received, including interference that may cause 

undesired operation.

This equipment has been tested and found to comply with the 

limits for a Class B digital device, pursuant to Part 15 of the FCC 

Rules. These limits are designed to provide reasonable protection 

against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio 

frequency energy and, if not installed and used in accordance 

with the instructions, may cause harmful interference to 

radio communications. However, there is no guarantee that 

interference will not occur in a particular installation. Privacy of 

Communications may not be ensured when using this product. 

If this equipment does cause harmful interference to radio or 

television reception, which can be determined by turning the 

equipment off and on, the user is encouraged to try to correct the 

interference by one or more of the following measures:

Reorient or relocate the receiving antenna (that is, the antenna 

for radio or television that is “receiving” the interference).

Reorient or relocate and increase the separation between the 

telecommunications equipment and receiving antenna.

Connect the telecommunications equipment into an outlet on 

a circuit different from that to which the receiving antenna is 

connected.

If these measures do not eliminate the interference, please 

consult your dealer or an experienced radio/television technician 

for additional suggestions. Also, the Federal Communications 

Commission has prepared a helpful booklet, “How To Identify and 

Resolve Radio/TV Interference Problems.” This booklet is available 

from the U.S. Government Printing Office, Washington, D.C. 20402.

Please specify stock number 004-000-00345-4 when ordering 

copies.

Notice : The changes or modifications not expressly approved 

by the party responsible for compliance could void the user's 

authority to operate the equipment.
Hearing Aid Compatibility (HAC)                   
This telephone system meets FCC standards for Hearing Aid 

Compatibility.

FCC RF Radiation Exposure Statement          

This equipment complies with FCC RF radiation exposure limits set 

forth for an uncontrolled environment. This equipment should be 

installed and operated with a minimum distance of 20 centimeters 

between the radiator and your body. This transmitter must not be 

co-located or operated in conjunction with any other antenna or 

transmitter. 

Industry Canada (I.C.) Notice

This product meets the applicable Industry Canada technical 

specifications. 

Le présent materiel est conforme aux specifications techniques 

applicables d'Industrie Canada.”

The Ringer Equivalence Number is an indication of the maximum 

number of terminals allowed to be connected to a telephone 

interface. The termination on an interface may consist of any 

combination of devices subject only to the requirement that the 

sum of the Ringer Equivalence Numbers of all the devices does not 

exceed five.

L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre 

maximal de terminaux qui peuvent être raccordés à une interface 

téléphonique. La terminaison d'une interface peut consister en 

une combinaison quelconque de dispositifs, à la seule condition 

que la somme d'indices d'équivalence de la sonnerie de tous les 

dispositifs n'excède pas 5.''

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme 

NMB-003 du Canada.

Modular 

telephone 

line jack

Wall plate

IMPORTANT SAFETY INSTRUCTIONS              
When using your telephone equipment, basic safety precautions 

should always be followed to reduce the risk of fire, electric shock 

and injury to persons, including the following: 1. Do not use this 

product near water, for example, near a bath tub, wash bowl, 

kitchen sink or laundry tub, in a wet basement or near a swimming 

pool. 2. Avoid using a telephone (other than a cordless type) during 

an electrical storm. There may be a remote risk of electric shock 

from lightning. 3. Do not use the telephone to report a gas leak in 

the vicinity of the leak.
Introduction                                                        
Your telephone is designed to give you flexibility in use and high 

quality performance. To get the most from your new telephone, we 

suggest that you take a few minutes right now to read through this 

instruction manual.

CAUTION: When using telephone equipment, there are 

basic safety instructions that should always be fol owed. 

Refer to the IMPORTANT SAFETY INSTRUCTIONS 

provided with this product and save them for future 

reference.

NOTE: This phone uses Touch-Tone dialing service only. For 

this telephone to function properly, you must use Touch-Tone 

service available through your local telephone company.
Before You Begin                                              
Telephone Jack Requirements

To use this phone, you need an RJ11C type 

modular telephone jack, which might look like 

the one pictured here, installed in your home. If 

you don’t have a modular jack, call your local 

phone company to find out how to get one 

installed.
Important Installation Information              

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is 

specifically designed for wet locations.

Never touch non-insulated telephone wires or terminals, unless 

the telephone line has been disconnected at the network 

interface.

Use caution when installing or modifying telephone lines.

Temporarily disconnect any equipment connected to the phone 

such as faxes, other phones, or modems.

Handset Layout                                                  

Installing the Phone                                         
Your telephone should be placed on a level surface such as a 

desk or table top, or you can mount it on a wall. A desktop/wall 

mounting pedestal is built into the base of the phone.

Slide the RINGER volume switch (on the handset) to the desired 

volume.

Set the receiver volume switch (on the handset) to the desired 

listening volume.

Plug the telephone line cord into a modular wall phone jack.

Store the extra cord in the grooves in the base. 

Wall Mount Installation

Your telephone may also be mounted on a wal  plate (not included).
NOTE: In desktop or wall mount mode, you may want to wrap 
the excess telephone line cord around the mounting bracket on 
the bottom of the base.

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Telephone Operation                                       
Redial

This unit redials up to 32 digits. To automatical y redial the last 

number you called:

Pick up the handset and wait for a dial tone.

Press the redial button.

Flash

Press the flash button to activate custom calling services such as 

call waiting or call transfer. Custom calling services are provided 

by the phone company. 
Receiver Volume

You may control the listening level with the volume switch on the 

bottom of the handset. It has 3 levels: lo, mid, and high.

Ringer Volume

You may control the ringer volume level with the switch located 

below the redial button on the handset.   

= ringer tone will be loud    
= ringer tone will be low   
= telephone will not ring

Troubleshooting Tips                                       
No dial tone.

Press and release the hook switch. Check the hook switch: Does 

it fully extend when the handset is lifted from the cradle?

Phone doesn’t ring.

Make sure RINGER switch (located on the handset) is set to loud 

or low.

Are you using too many phones on one line? (The total REN 

of all phones on the same line should not be greater than the 

maximum REN for your calling area. See Equipment  Approval 

Information). 

Other party cannot hear you.

Make sure phone cord is securely plugged in. 

Make sure extension phones are on the hook at the same time 

you’re using the phone. It is normal for the volume to drop when 

additional extension phones are used at the same time.

Phone “howls” when handset is placed near the base and handset 

volume level is too high.

This is normal feedback due to handset volume level being set 

to maximum.

General Product Care                                      
To keep your telephone working and looking good, follow these 

guidelines:

Avoid putting the phone near heating appliances and 

devices that generate electrical noise (for example, motors or 

fluorescent lamps).

Do not expose to direct sunlight or moisture.

Avoid dropping and other rough treatment to the phone.

Clean with a soft cloth. 

Never use a strong cleaning agent or abrasive powder because 

this will damage the finish.

Retain the original packaging in case you need to ship the 

phone at a later date.

Warranty Assistance                                       
Your  sales  receipt  will  be  required  to  demonstrate  proof  of 

purchase in order to validate your warranty eligibility. You may 

want to attach either the original, or a photocopy, of your sales 

receipt to this booklet for future reference.

If this product was received as a gift, it is suggested you jot down 

the date of gift receipt, as this information will be valuable should 

service be required during the warranty period. If the equipment is 

causing harm to the telephone network, the telephone company 

may require that you disconnect the equipment until the problem 

is resolved.

Purchase Date or Date Received as Gift                                              

Name of Store                                                                                            

For instructions on how to obtain warranty service, you may cal  Cus-

tomer Care at 1-877-722-4908 or you may visit our website at 

www.rca4phones.com. If you prefer, you may write to us at:

Supreme Power USA LLC

PO Box 501045

Indianapolis IN 46250-1045

Please do not send products to this address as it only adds 

delays in service and may result in lost or damaged product. 

This PO BOX is for written communication only. 

If the equipment is causing harm to the telephone network, the 

telephone company may require that you disconnect the equip-

ment until the problem is resolved.

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1103 

Printed in China

10-36

FLASH

(button)

REDIAL

(button)

Receiver 

volume 

switch

Ringer 

volume 

switch

    
     
    

Limited Warranty                                             
What your limited warranty covers:

Defects in materials or workmanship.

For how long after your purchase:

One year, from date of purchase. Please retain your sales 

receipt, as that wil  act as your proof of purchase in order to 

validate warranty status.

What we will do:

Provide you with a new or, at our option, a refurbished exchange 

unit of same or similar model. The exchange model is under 

warranty for the remainder of the original product's one year 

warranty, or 90 days from the date the replacement product 

was shipped to you, whichever is longer. 

How to get service:

Call  Customer  Care  at  1-877-722-4908.  Please  have  your 

product with you and please have your model number and date 

code available when cal ing us. The model number and date 

code can be found on the underside of the base unit. 

If  you  are  within  your  limited  warranty  period  and  it  is 

determined that service is required:

We will ask that you properly pack your product to avoid 

shipping damage. We recommend that you use the original 

carton and packing materials. 

We will ask you to include with your product the following: 

Your name, return shipping address and daytime phone 

number handwritten or typed on a sheet of paper 

A legible copy of your sales receipt ( please do not send the 

original sales receipt ) 

Ship your product prepaid, to the address we provide. We 

suggest shipping your product via a traceable carrier, as we are 

not responsible for lost, mis-directed or damaged shipments. 

You may want to write the date shipped, carrier and tracking 

number here:                                                                                            

                                                                                                                    

Upon receipt of your product we wil  validate your product is 

under warranty and if determined your product is warranty 

eligible, we will ship to you a new or, at our option, a refurbished 

exchange unit of same or similar model. This exchange unit will 

be shipped to you at no cost.

What your limited warranty does not cover:

Customer Instruction. (Your Owners Manual provides information 

regarding  operating  and  install  instructions.  Additional 

information may be obtained by contacting the retailer)

Installation and set up service adjustments.

Batteries.

Damage from misuse, neglect, unauthorized repair. 

Products which have been modified or incorporated into other 

products

Products that have been serviced by an unauthorized servicer.   

Products purchased or serviced outside the USA or Canada.

Acts of nature, such as but not limited to, lightning damage. 

Limitation of Warranty:

THIS  LIMITED  WARRANT Y  IS  THE  ONLY  WARRANT Y 

APPLICABLE TO THIS PRODUCT.  ALL OTHER WARRANTIES, 

EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES 

OF  MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR 

PURPOSE) ARE HEREBY DISCLAIMED.  NO VERBAL OR WRITTEN 

INFORMATION  GIVEN  BY  SUPREME  POWER  USA  LLC,  ITS 

AGENTS, EMPLOYEES, RETAIL DEALERS OR INDEPENDENT 

CONTRACTORS SHALL CREATE A GUARANTY OR IN ANY WAY 

INCREASE THE SCOPE OF THIS WARRANTY.

REPAIR  OR  REPLACEMENT  AS  PROVIDED  UNDER  THIS 

WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. 

SUPREME  POWER  USA  LLC  SHALL  NOT  BE  LIABLE  FOR 

INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM 

THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH 

OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. 

THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY 

ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA 

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY 

IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A 

PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE 

APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

How state law relates to this warranty:

Some states do not allow the exclusion nor limitation of incidental 

or consequential damages, or limitations on how long an implied 

warranty lasts so the above limitations or exclusions may not 

apply to you.

This warranty gives you specific legal rights, and you also may 

have other rights that vary from state to state.

If you purchased your product outside the USA or Canada:

This warranty does not apply. Contact your dealer for warranty in-

formation.

Product Registration:

Please complete and mail the Product Registration Card packed 

with your product or visit www.rca4phones.com to register 

your new product. Product registration is not required for 

warranty coverage but does allow us to contact you should it be 

necessary.

Please do not send any products to the Indianapolis address listed in 

this manual or on the carton. This wil  only add delays in service for 

your product.

Visit the RCA web site at www.rca4phones.com

Plug the telephone line cord into a modular wall phone jack.

Slip the mounting holes on the base over the wal  plate posts 

and firmly slide the unit down into place (wal  plate not included). 

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