Panasonic Toughpad FZ-M1 Catalogue | Page 7

7

SERVICES

FRONTLINE CONSULTING

EXTENDED WARRANTY AND PROTECTION PLUS SERVICE PROGRAMS
EXTENDED WARRANTY*

This warranty enables your organization to extend the 3-year standard 

warranty coverage that comes with every Panasonic Toughpad® 

computer to either 4 or 5 years depending on budget needs. A separate 

battery warranty program is available under the Extended Warranty 

Battery Replacement program.

1 Additional Year 

FZ-SVCTPEXT1Y

2 Additional Years 

FZ-SVCTPEXT2Y

EXTENDED BATTERY WARRANTY

This warranty enables your organization to extend the 1-year standard 

battery warranty coverage that comes with every Panasonic Toughpad 

computer to either 2, 3, 4 or 5 years depending on budget needs.

1 Additional Year 

FZ-SVCTPBXW1Y

2 Additional Years 

FZ-SVCTPBXW2Y

3 Additional Years 

FZ-SVCTPBXW3Y

4 Additional Years 

FZ-SVCTPBXW4Y

PROTECTION PLUS*

This warranty adds an additional layer of protection that enhances the 

standard warranty coverage by protecting against accidental physical 

damage that occurs during regular use of a Toughpad computer. This 

warranty program may be purchased for the 3-year warranty period or 

for 1 or 2 additional years beyond the standard warranty period.

3 Years 

FZ-SVCTPNF3Y

4 Years 

FZ-SVCTPNF4Y

5 Years 

FZ-SVCTPNF5Y

HOT SWAP PROGRAM**

This service minimizes user downtime by shipping customer-owned 

Toughpad devices for next-business-day delivery directly to your  

organization’s users from our National Service Center to replace 

the Toughpad that needs to be sent in for repair. This program may 

be purchased for the 3-year warranty period or for 1 or 2 additional 

years beyond the standard warranty period.

3 Years  

FZ-SVCTPHS3Y

4 Years  

FZ-SVCTPHS4Y

5 Years  

FZ-SVCTPHS5Y

Frontline consulting service is a project management-driven service 

that assigns Panasonic technology consultants to ensure a successful 

product deployment. The consultants specialize in every phase of 

your deployment, including:

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  IT Management Technologies 

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  Network and Wireless Technologies 

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  Software Development 

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  Field Engineering

The Panasonic Consultant Service team will follow your deployment 

through every phase of the information technology life cycle, which 

includes planning, engineering, validation, deployment and post 

deployment wrap up.

DEPLOYMENT, MAINTENANCE AND SUPPORT

Panasonic offers a comprehensive suite of solutions to help roll 

out, install, support and monitor your technology.

DEPLOYMENT SERVICES

Frontline deployment service 

CF-S09TFMFDSVC

Frontline deployment service 

CF-S09TFMDSVC 

(less than 150 units)

PROJECT MANAGEMENT SERVICES

Project/logistics management (per day) 

CF-SVCFLDPROJ

Project/logistics management (per unit) 

CF-SVCPROJMGMT

  * Does not include battery replacement beyond the tablet 1-year battery warranty. If battery XW is not purchased,  

all battery replacements after 1 year from purchase are considered out of warranty and chargeable.

** Customer purchases the swap pool units. Spare unit quantity based on user hours and environment and should be 

minimum of 4% of installed units. Drive imaging included in SKU pricing. Replacement unit is shipped the same  
day if the call is received before 3 PM ET.

©2014 Panasonic Corporation of North America. All rights reserved. Toughpad FZ-M1 Accessories Brochure_08/14

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