Keurig Platinum Owner's Manual | Page 9

Keurig Coffee Makers Owner's Manual - Platinum .
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SECTION 5 

 Warranty

Limited One Year Warranty 
Keurig, Incorporated warrants that your Brewer will be free of defects in 

materials or workmanship under normal home use for one year from the date 

of purchase. It is recommended that you fill out and return the warranty card 

enclosed with your Brewer so that your purchase information will be stored 

in our system. Keurig will, at its option, repair or replace a defective Brewer 

without charge upon its receipt of proof of the date of purchase. If a 

replacement Brewer is necessary to service this warranty, the replacement 

Brewer may be new or reconditioned. If a replacement Brewer is sent, a new 

limited one year warranty will be applied to the replacement Brewer.

This warranty only applies to Brewers operated in the United States and 

Canada. This warranty gives you specific legal rights, and you may also have 

other rights that vary from state to state and, in the case of Canada, from 

province to province.
Only the use of Keurig Brewed® K-Cup® brand packs and accessories will 

guarantee the proper functioning and lifetime of your Keurig® Brewer. Any 

damage to or malfunction of your Brewer resulting from the use of non 

Keurig Brewed® K-Cup® brand packs and accessories may not be covered by 

this warranty or may result in a service fee if the damage or malfunction is 

determined to be caused by such use.

What is not covered by the Limited Warranty?

THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL 

DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER 

INCIDENTAL COSTS AND EXPENSES RESULTING FROM ANY BREACH 

OF THIS WARRANTY, EVEN IF FORESEEABLE. Some states or provinces 

do not allow the exclusion or limitations of incidental or consequential 

damages, so the above limitation or exclusion may not apply to you 

depending on the state or province of purchase. 

Nor does this warranty cover damages caused by use of non Keurig Brewed® 

K-Cup® brand packs or accessories, services performed by anyone other 

than Keurig or its authorized service providers, use of parts other than 

genuine Keurig parts, or external causes such as abuse, misuse, 

inappropriate power supply or acts of God.
Other Limitations

THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS 

WARRANTY, WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY 

SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO 

YOUR B70 BREWER, INCLUDING ANY IMPLIED WARRANTY OF 

MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Some 

states or provinces do not allow disclaimers of such implied warranties or 

limitations on how long an implied warranty lasts, so the above limitation 

may not apply to you depending on the state or the province of purchase. 
How do you obtain warranty service?
Keurig® Brewers are high-quality appliances and, with proper care, are 

intended to provide years of satisfying performance. However, should the 

need arise for warranty servicing, simply call Keurig Customer Service at 

our toll free phone number 1.866.901.BREW (2739). Please do not return your 

Brewer for servicing without first speaking to Keurig Customer Service to 

obtain an Authorization to Return number (ATR). Keurig® Brewers returned  

without an ATR number will be returned to the sender without servicing.
Keurig, Incorporated 

55 Walkers Brook Drive 

Reading, MA 01867 

1.866.901.BREW (2739)

17

SECTION 4 

 Troubleshooting

16

SITUATION 

Brewer does not 

have power

Brewer will 

not brew

LCD Control Center 

indicates “PRIME” 

and the blue light in 

the Water Reservoir 

is flashing

SOLUTION 

 Plug Brewer into an independent outlet.

 Check to be sure that it is plugged in securely. 

 Plug into a different outlet. 

 Reset your home’s circuit breaker, if necessary.

 Make sure that the Power Switch has been turned 

on and LCD lights are illuminated.

 After placing the K-Cup® pack in the K-Cup® Pack 

Holder, make sure the Handle is pushed down securely 

and the LCD Control Center indicates “READY TO 

BREW” with the Left, Right and BREW Buttons flashing, 

then press the Left, Right or BREW Button.

 If the LCD Control Center indicates “ADD WATER,” 

add water to the Water Reservoir or make sure the 

Water Reservoir is seated properly in its base.

 If the LCD Control Center indicates “ADD WATER” 

even after refilling, contact Customer Service at 

1.866.901.BREW (2739).

 The Exit Needle may be clogged (refer to page 14).

 If the LCD Control Center indicates “PRIME” and the 

blue light in the Water Reservoir is flashing, see below.

 Completely remove the Water Reservoir and 

thoroughly clean (refer to page 14). Ensure the 

Water Reservoir is fully filled with water. Return it 

to the Brewer and ensure it is seated properly 

(refer to page 6).

 If you have completed the above procedure two 

times and this situation persists, contact Customer 

Service at 1.866.901.BREW (2739). 

 

SITUATION 

Brewing a 

partial cup

The time is not 

displayed on the 

LCD Control 

 Center

Brewer shuts 

off or turns on 

automatically

The blue light in 

Water Reservoir is 

flashing

SOLUTION 

 The Exit Needle may be clogged (refer to page 14).

 Clean the K-Cup® Pack Holder Assembly if necessary 

and rinse under faucet (refer to page 13).

 The Water Reservoir may have been removed during 

brewing. Replace the Water Reservoir and perform a 

cleansing brew without a K-Cup® pack.

 De-scale the Brewer (refer to page 14).

 If you have repeated the de-scale procedure on your 

Brewer two times and it is still only brewing 

a partial cup, contact Customer Service at 

1.866.901.BREW (2739).

 The time will not be displayed on the LCD Control 

Center unless you have set it. To set the clock, follow 

the procedure on page 10.

 If power is interrupted to the Brewer, you will need 

to set the clock again using the procedure on page 10.

 Check to make sure that the Auto Off timer 

and/or On/Off time features have not been set. 

To do this, press the MENU Button and scroll 

through the programming options. “OFF” should 

be indicated for Auto Off timer and On/Off. If “OFF” 

is not indicated, follow directions on page 10 to reset.

 The water level is low and a full cup cannot be 

brewed. Add water to Water Reservoir.

 If the LCD Control Center indicates “PRIME,” please 

see situation to the left (LCD Control Center 

indicates “PRIME” and the blue light in the Water 

Reservoir is flashing).

If any problems persist, contact Customer Service at 1.866.901.BREW (2739)

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