Keurig B60 Use & Care Manual | Page 7

Keurig Coffee Makers Use & Care Manual - B60.
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14

SECTION 4

TROUBLESHOOTING
SITUATION

SOLUTION

Brewer will not brew 
when used for the 
first time

• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely. 
• Plug into a different outlet. 
• Reset circuit breaker if necessary.
• Make sure that the Power Button has been turned on and is 

illuminated. 

• The Brewer must be primed for use by filling the internal hot water

tank before the first brew. ‘PRIME’ will be displayed on the LCD
Control Center (refer to page 6).

• If Brewer is cold/frozen, wait for two hours for it to reach room 

temperature.

Brewer will not brew 

• After placing the K-Cup

®

portion pack in the K-Cup Holder, make sure

the Handle is pushed down securely and the LCD Control Center
reads 'READY TO BREW' with the three cup sizes buttons blinking,
then press the Cup, Mug or Travel Mug Button.

• If the LCD Control Center indicates ‘ADD WATER’, add water to the

Water Reservoir or make sure the Water Reservoir is seated properly
in its base.

• If the LCD Control Center indicates ‘ADD WATER’ even after refilling,

contact Customer Service at 1-866-901-BREW (2739).

Brewing a partial cup

• The Exit Needle may be clogged. (refer to page 11).
• Clean K-Cup Holder if necessary and rinse under faucet. (refer to page 11).
• The Water Reservoir may have been removed during brewing. Replace

the Water Reservoir and perform a cleansing brew without a K-Cup.

• If the LCD Control Center indicates ‘DE-SCALE’, descale the Brewer

(refer to page 11).

• If you have repeated the descale procedure on your Brewer two times 

and the message is still displayed, contact Customer Service at 
1-866-901-BREW (2739).

Brewer Does Not 
Have Power

The time is not 
displayed on the 
LCD Message Center 

• The time will not be displayed on the LCD unless you have set it. 

To set the clock, follow the procedure on Page 9.

•  If power is interrupted to the Brewer, you will need to set the clock

again using the procedure on page 9.

If any problems persist, contact Customer Service at 1-866-901-BREW (2739).

My brewer shuts off or
turns on automatically

• Check to make sure that the Auto Off Timer and/or On/Off Time 

features have not been set. To do this, press the black button below
'MENU' and scroll through the programming options. 'OFF' should
be displayed for Auto Off Timer and On/Off.  If 'OFF' is not displayed,
follow directions on pages 9-10 to reset.

15

Storage 
Empty the Water Reservoir before storing and
take care to ensure that you store your
Brewer in a safe and frost free environment.
Please be sure to store your Brewer in its
upright position to avoid water leakage from
the inner tank. If you store the Brewer in a
cold environment, you run the risk of water
freezing inside the Brewer and causing dam-
age. When you prepare to use it after storage,
we recommend rinsing the Water Reservoir
with fresh water and running three cleansing
brews without a K-Cup.

If you plan to move your Brewer to a different 
location, turn the Brewer off, unplug it and
empty the Water Reservoir. If your Brewer has
been in an environment below freezing, please
be sure to let it warm to room temperature for
2 hours before using.

 

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