HP Web-Based Enterprise Services 4.5 User's Manual | Page 55

HP Welding System User's Manual - Web-Based Enterprise Services 4.5.
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System Event Analyzer
2.3 SEA Known Issues

Rev. 9/8/06

Web-Based Enterprise Services    Release Notes    2–19

1. ISEE was installed or upgraded after WEBES was installed or upgraded. By default, there 

is a file size limit of 1.5 MB in ISEE. SEA often creates zip files containing EVA 
collection data that are larger than this. If WEBES is installed or upgraded when ISEE is 
already installed, then WEBES raises this limit to allow the SEA collections to be sent to 
HP by ISEE. If ISEE is installed or upgraded after WEBES, however, then the limit 
remains the default 1.5 MB. 

2. WEBES raises the limit to 3 MB. It is possible that SEA created a zip file larger than 3 

MB. We do not anticipate this occurring on any possible EVA configuration.

If either reason seems feasible, then raise the limit by following these steps:

1. In a Command Prompt window, "cd" to the directory containing the script which raises 

the limit, that can vary depending on where you installed WEBES. For example:

cd C:\Program Files\Hewlett-Packard\svctools\specific\ca\config

2. Execute the following command: 

cscript changeFileSizeLimit.js 10

This will change the file size limit to 10 MB, which is the maximum. 

3. A log file is created in the current directory named changeISEEFileLimit.log. Open this 

log file in an editor such as Notepad, to see whether the script is executed successfully or 
not.

2.3.4.2 Error while Entering Product Serial Number and 
Product Number for EVA Managed Entities

The following error messages will be seen when entering the product serial number and the 
product number for EVA managed entities. They are harmless and should be ignored.

"RECOVERED FROM ERROR on May 4, 2005 1:36:02 PM PDT (268.162 sec elapsed)
 Error sending ISEE Notification
 Current Thread[Thread-29,5,main]
 EXCEPTION java.lang.NullPointerException
 at   
com.compaq.svctools.desta.services.notification.transport.ISEETransport. 

  

sendParcel"

2.3.4.3 Microsoft HotFix Corrects Application Event Log 
Corruption Problem

There is a problem in how Windows 2000 writes to the Application Event Log that can cause 
corrupted events to be written to the log, in some cases. SEA may not be able to analyze the 
corrupt events, which may be analyzable EVA events, for example, and thus will not generate 
the proper problem notifications.

Microsoft has made a patch available through a limited means. For information from 
Microsoft, refer to:

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