HP LC3200N 32 inch LCD HDTV Warranty and Support Guide | Page 6

HP Televisions Warranty and Support Guide - LC3200N 32 inch LCD HDTV.
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HP may, at its sole discretion, determine if in-home warranty 
service is required. For example, in many cases, the defect 
can be fixed by the use of a customer self repair part that 
you are required to replace yourself based on instructions 
and documentation provided by HP. You are also required 
to cooperate with HP in attempting to resolve the problem 
over the telephone. This may involve performing routine 
diagnostic procedures, removing third-party options, and/or 
substituting options. In order to receive in-home support, you 
must: (a) have a representative present when HP provides 
warranty services at your site; (b) notify HP if products are 
being used in an environment which poses a potential 
health or safety hazard to HP employees or subcontractors; 
(c) subject to its reasonable security requirements, provide 
HP with sufficient, free, and safe access to and use of all 
facilities, information, and systems determined necessary 
by HP to provide timely support; (d) ensure that all 
manufacturer’s labels (such as serial numbers) are in 
place, accessible, and legible; (e) maintain an environment 
consistent with product specifications and supported 
configurations. 

If you require an HP representative to handle all component 
replacements, support uplift contracts are available at 
additional cost. 

Carry-in Warranty Service  
Under the terms of carry-in service, you will be required to 
deliver your HP Hardware Product to an authorized service 
location for warranty repair. You must prepay any shipping 
charges, taxes, or duties associated with transportation of 
the product to and from the service location. In addition, 
you are responsible for insuring any product shipped or 
returned to an authorized service location and assume risk 
of loss during shipping.  

Advanced Unit Replacement 
Warranty Service 
Your HP Limited Warranty may include an advanced unit 
replacement warranty service. Under the terms of the 
advanced unit replacement warranty service, if a unit is 
diagnosed as defective, HP will ship a replacement product 
directly to you. The defective unit will be packaged and 
returned to HP. HP will incur all shipping and insurance costs 
to return the defective unit to HP. Failure to return the 
defective unit may result in HP billing you for the 
replacement product. 

Customer Self Repair Warranty 
Service  
In countries/regions where it is available, your HP Limited 
Warranty may include a Customer Self Repair warranty 
service. If applicable, HP will determine in its sole discretion 
that Customer Self Repair is the appropriate method of 
warranty service. If so, HP will ship approved replacement 
parts directly to you to fulfill your HP Hardware Product 
warranty service. This will save considerable repair time. 
After you contact HP and the fault diagnosis identifies that 
the problem can be fixed using one of these parts, a 
replaceable part can be sent directly to you. Once the part 
arrives, replace the defective part pursuant to the provided 
instructions and documentation. If further assistance is 
required, call the HP Technical Support Center and a 
technician will assist you over the phone. In cases where the 
replacement part must be returned to HP, you must ship the 
defective part back to HP within a defined period of time, 
normally fifteen (15) days. The defective part must be 
returned with the associated documentation in the provided 
shipping material. Failure to return the defective product 
may result in HP billing you for the replacement. With a 
Customer Self Repair, HP will pay all shipping and part 
return costs and determine the courier/carrier to be used. If 
Customer Self Repair applies to you, refer to your specific 
HP Hardware Product announcement. You can also obtain 
information on this warranty service on the HP Web site at 
http://www.hp.com/support 

Contacting HP  
If your product fails during the Limited Warranty Period and 
the suggestions in the product documentation do not solve 
the problem, you can receive support by doing the 
following: 

•  Locate your nearest HP Support location at: 

http://www.hp.com/support 

•  Contact your authorized HP dealer or authorized service 

provider, and be sure to have the following information 
available before you call HP: 
•  Product serial number, product number, and model 

number 

•  Add-on options 

•  Third-party components 

•  Detailed questions 

 

 

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