HP 4100 mfp User's Manual | Page 88

HP All in One Printer User's Manual - 4100 mfp.
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86 Chapter 8 – Problem solving

EN

Understanding control panel messages

The tables in this section explain common messages that might appear on the control 
panel display. 

Within each table, the messages and their meanings are listed in alphabetical order, with 
numbered messages listed at the end of the tables.

If a message persists:

If you see persistent messages requesting that you load a tray, or if a message 
indicates that a previous print job is still in the product’s memory, press START to print 
or press STOP to clear the job from memory.

If a message persists after you complete all of the recommended actions, contact an 
HP-authorized service or support provider (see “HP customer care service and 
support” on page 107).

Not all messages are described in this guide (many are self-explanatory), but are 
addressed on the product pages in the embedded Web server.

The product generates two types of errors: 

temporary errors that you can correct

equipment errors, which are usually generated by equipment failure and require 
action by service personnel

Control panel messages 

Message

Explanation or recommended action

ACCESS DENIED
MENUS LOCKED

The control panel function you are trying to use is locked to prevent unauthorized access. See 
your network administrator.

ADF COVER OPEN

The ADF cover is open and must be closed before copying can continue.

ADF MISPICK

The ADF feed mechanism was unable to pick the next page. Remove all pages and restack them 
in the proper order, straightening their edges. Press 

START to resume the copy job.

ADF OVERFILL

Too many pages have been placed in the ADF. Remove some of the pages and try the operation 
again. If necessary, raise the ADF tray and remove any jammed media, and then lower the ADF 
tray.

ADF PAPER JAM

A page has jammed inside the ADF and must be cleared before copying can continue. Raise the 
ADF tray and remove the jammed media, and then lower the ADF tray.

BAD DUPLEXER 
CONNECTION

The duplexer is not properly connected to the product. Use only the right-angle power cord that 
shipped with the product.
Try removing and reinstalling the duplexer. Then turn the product off and back on.

BAD OPT TRAY 
CONNECTION

There is a problem with an optional 500-sheet paper tray connection with the product:

The tray is not connected properly.

More than two optional 500-sheet paper trays are installed (the product cannot support more 
than four trays).

The electronics in the paper tray are faulty.

Try removing and reinstalling the paper tray. Then turn the product off and back on. 

BLOCKED JOB

The product is processing other jobs and cannot process your job at this time.
Please wait. Your job will be processed as soon as the current job is completed.

BUSY PRINTING

A job is currently printing.

CANCELING 
<JOBNAME>

The current job is being canceled.

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