GE 21397 User's Manual
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
• Reorient or relocate the receiving antenna (that is, the antenna for radio
or television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit
different from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult
your dealer or an experienced radio/television technician for additional
suggestions. Also, the Federal Communications Commission has prepared
a helpful booklet, “How To Identify and Resolve Radio/TV Interference
Problems.” This booklet is available from the U.S. Government Printing Office,
Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when
Notice: The changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20 centimeters between the radiator and your
body. This transmitter must not be co-located or operated in conjunction with
any other antenna or transmitter.”
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules
and Regulations and the Technical Requirements for Telephone Terminal
Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other
information, the US number and Ringer Equivalence Number (REN) for
the equipment. You must, upon request, provide this information to your
The REN is useful in determining the number of devices you may connect
to your telephone line and still have all of these devices ring when your
telephone number is called. In most (but not all) areas, the sum of the RENs
of all devices connected to one line should not exceed 5. To be certain of
the number of devices you may connect to your line as determined by the
REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected
to a compatible modular jack that is also compliant. See installation
instructions for details.
• This equipment may not be used on coin service provided by the
• Party lines are subject to state tariffs, and therefore, you may not be able
to use your own telephone equipment if you are on a party line. Check
with your local telephone company.
• Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
• If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this product does not disable
your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable, notify
you that temporary discontinuance of service may be required. Where
prior notice is not practicable and the circumstances warrant such action,
the telephone company may temporarily discontinue service immediately.
In case of such temporary discontinuance, the telephone company must:
(1) promptly notify you of such temporary discontinuance; (2) afford you
the opportunity to correct the situation; and (3) inform you of your right to
bring a complaint to the Commission pursuant to procedures set forth in
Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications
facilities, equipment, operations or procedures where such action is
required in the operation of its business and not inconsistent with FCC
Rules and Regulations. If these changes are expected to affect the use
or performance of your telephone equipment, the telephone company
must give you adequate notice, in writing, to allow you to maintain
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference;
and (2) This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.
1. Rotate the hook 180°. (Refer to Dia. 1A)
For hands-free operation and convenience, this unit is
equipped with a speakerphone.
For best speakerphone performance, avoid the following:
• Areas with high background noise. (The microphone
might pick up these sounds and prevent the
speakerphone from going into the receiving mode when
you finish talking.)
• Surfaces affected by vibration.
• Recessed areas such as in a corner, under a cupboard, or
next to a cabinet, which can generate an echo effect.
Note the following guidelines when using the
• Stay reasonably close to the phone so that you can be
clearly heard by the person to whom you are talking.
• You can adjust the speaker volume by adjusting the
speaker volume switch on the right side of the base.
• The speakerphone indicator comes on when the
speakerphone is in use.
IMPORTANT: Before using the speakerphone,
pick up the handset and listen for a dial tone. If
you do not hear a dial tone, recheck or repeat
the installation steps.
1. Pick up the handset and listen for a dial tone.
2. Dial the number you want to call.
3. When finished, hang up the handset.
1. Press the
speaker button on the base and listen for a dial
2. Dial the number you want to call.
3. When finished, press the
speaker button to hang up.
Answering a Call
NOTE: Make sure the ringer volume switch is
set to HI or LO, or the phone will not ring.
1. When the phone rings, pick up the handset.
2. When finished, hang up the handset.
1. When the phone rings, press the
speaker button to answer
2. When finished, press the
speaker button to hang up.
You may switch between the speakerphone and the handset
during the dialing process or anytime during a conversation.
Speakerphone to Handset - Pick up the handset to disable
the speakerphone. The speakerphone indicator turns off.
Handset to Speakerphone - Press the speaker button, and
then hang up the handset. The speakerphone indicator turns
on and the handset is disabled.
You can control the volume of both the handset receiver and
While using the handset or speakerphone, adjust the receiver
or speaker volume switch, located on the base, to the desired
flash button to activate customer calling services
such as call waiting or call transfer, which are provided by
your local phone company.
You may redial the last number you called by pressing the
redial/pause button after you get a dial tone.
NOTE: The Redial feature holds in memory
the last phone number you dialed (as many
as 32 digits). If you pressed any numbers
after dialing the phone number, (for example,
when accessing a voice-menu system) those
numbers also are redialed.
You can use the
mute button to interrupt a phone
conversation to talk privately with someone else in the room.
A conversation can be muted with speakerphone or handset
mute to activate the mute feature. The mute indicator
mute again to deactivate.
NOTE: Switching from speakerphone to
handset cancels mute.
General Product Care
To keep your telephone working and looking good, follow these
• Avoid putting it near heating appliances and devices that
generate electrical noise (for example, motors or fluorescent
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because
this will damage the finish.
• Retain the original packaging in case you need to ship it at a
If trouble is experienced with this equipment, for warranty information,
please contact customer service at
1-800-448-0329. If the equipment
is causing harm to the telephone network, the telephone company may
require that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly
approved by Thomson Inc. could void the user’s authority to operate this
product. For instructions on how to obtain a replacement unit, refer to
the warranty included in this guide or call customer service at
Or refer inquiries to:
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot
down the date this product was purchased or received as a gift. This
information will be valuable if service should be required during the
Name of Store
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45
days from date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new unit. The exchange unit is under warranty for
the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were
originally provided with the product. We recommend using the
original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice
which is evidence that the product is within the warranty period,
must be presented to obtain warranty service.” For rental firms, proof
of first rental is also required. Also print your name and address and
a description of the defect. Send via standard UPS or its equivalent
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no
liability in case of damage or loss.
• A new unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information
regarding operating instructions and user controls. Any additional
information, should be obtained from your dealer.)
• Installation and setup service adjustments.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
• Please visit www.ge.com/phones to register your unit. It will make it
easier to contact you should it ever be necessary. Registration is not
required for warranty coverage.
Limitation of Warranty:
• THE WARRANTy STATEd ABOVE IS THE ONLy WARRANTy
APPLICABLE TO THIS PROdUCT. ALL OTHER WARRANTIES,
ExPRESS OR IMPLIEd (INCLUdING ALL IMPLIEd WARRANTIES OF
MERCHANTABILITy OR FITNESS FOR A PARTICULAR PURPOSE) ARE
HEREBy dISCLAIMEd. NO VERBAL OR WRITTEN INFORMATION
GIVEN By THOMSON INC., ITS AGENTS, OR EMPLOyEES SHALL
CREATE A GUARANTy OR IN ANy WAy INCREASE THE SCOPE OF THIS
• REPAIR OR REPLACEMENT AS PROVIdEd UNdER THIS WARRANTy IS
THE ExCLUSIVE REMEdy OF THE CONSUMER. THOMSON INC. SHALL
NOT BE LIABLE FOR INCIdENTAL OR CONSEqUENTIAL dAMAGES
RESULTING FROM THE USE OF THIS PROdUCT OR ARISING OUT
OF ANy BREACH OF ANy ExPRESS OR IMPLIEd WARRANTy ON
THIS PROdUCT. THIS dISCLAIMER OF WARRANTIES ANd LIMITEd
WARRANTy ARE GOVERNEd By THE LAWS OF THE STATE OF
INdIANA. ExCEPT TO THE ExTENT PROHIBITEd By APPLICABLE
LAW, ANy IMPLIEd WARRANTy OF MERCHANTABILITy OR FITNESS
FOR A PARTICULAR PURPOSE ON THIS PROdUCT IS LIMITEd TO THE
APPLICABLE WARRANTy PERIOd SET FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental
or consequential damages, or limitations on how long an implied
warranty lasts so the above limitations or exclusions may not apply
• This warranty gives you specific legal rights, and you also may have
other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty
Store as many as 13 memories (three priority, ten two touch)
for programming your most frequently dialed telephone
numbers. You can store up to 16 digits in each priority key (A,
B, C), or in each of the numeric keys 0 through 9. Numbers
must be stored with the handset lifted or the
IMPORTANT: All numbers stored in memory
will be erased if the phone line is disconnected
from the wall telephone phone jack for more
than five minutes. Write down any stored
numbers you do not want to lose.
Storing a Number in Memory
To program priority keys:
1. Make sure the telephone is properly installed. Pick up the
handset and listen for the dial tone. If you don’t hear the
dial tone, recheck or repeat the installation steps.
2. Press the
speaker button or pick up the handset.
3. Press the
4. Dial the number to be stored.
5. Press the
store button again.
6. Press the A, B or C button.
7. Press the
speaker button or hang up the handset.
To program frequently called numbers:
1. Press the
speaker button or pick up the handset.
2. Press the
3. Dial the number to be stored.
4. Press the
store button again.
5. Press one of the 10 memory location buttons 0-9.
6. Press the
speaker button or hang up the handset.
Adding a Pause to the dialing Sequence
redial/pause button to insert a delay in the dialing
sequence when storing a number, for example, when you
need to dial 9 to get an outside line.
redial/pause at the point in the dialing sequence in
which a pause is required.
The pause time is four seconds, if an additional four seconds
are needed, press the
redial/pause button again.
Changing a Stored Number
Change a stored number by replacing it with a different
dialing a Number from Memory
You can dial numbers from memory when using the handset
or speakerphone. When you get a dial tone, press the A, B, or
C to dial the priority number, press the
dial button followed by
the memory location (0-9) to dial the frequently called number
you want to dial.
Chain dialing from Memory
Use this feature to make calls which require a sequence of
numbers, for instance if you use a calling card for a frequently
called long distance number. By dialing each part of the
sequence from memory. The following example shows how
you can use chain dialing to make a call through a long
The Number For
Long Distance Access Number
Frequently called long distance number
speaker (or pick up the handset).
2. Press the
dial button and then press 7.
3. When you hear the access tone, press
dial and then
4. At the next access tone, press
dial and then 9.
No dial tone. Won’t dial out
• Check the hook switch. Make sure it fully extends when the
handset is lifted from the cradle.
• Make sure speakerphone indicator comes on (if
• Unplug the phone, wait 30 seconds, and plug the phone back in.
Then lift the handset to check the dial tone.
Phone doesn’t ring
• Make sure ringer volume switch is set to LO or HI.
• You may have too many extension phones on your line. Unplug
some extension phones.
• Check for a dial tone. If there is no dial tone, see solutions for
“No dial tone.”
Low handset or speaker volume
• Check the receiver or speaker volume settings.
Can’t be heard by other party
• Make sure phone cord is securely plugged in.
• Make sure extension phones are on the hook at the same time
you’re using the phone. It is normal for the volume to drop when
additional extension phones are used at the same time.
• Make sure you entered numbers correctly. (See “Memory.”)
• Make sure the telephone is properly installed. Pick up the
handset and listen for the dial tone. If you don’t hear the dial
tone, recheck or repeat the installation steps.
CAUTION: When using telephone
equipment, there are basic safety
instructions that should always be
followed. Refer to the IMPORTANT SAFETy
INSTRUCTIONS provided with this product
and save them for future reference.
Before you Begin
Make sure your package includes the items shown here.
Telephone Jack Requirements
To use this phone, you need an RJ11C
type modular telephone jack, which
might look like the one pictured here,
installed in your home. If you don’t have
a modular jack, call your local phone
company to find out how to get one
Important Installation Information
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the
jack is specifically designed for wet locations.
• Never touch non-insulated telephone wires or terminals,
unless the telephone line has been disconnected at the
• Use caution when installing or modifying telephone lines.
• Temporarily disconnect any equipment connected to the
phone such as faxes, other phones, or modems.
Important Installation Guidelines
• Install telephone near a telephone (modular) jack.
• Avoid sources of noise, such as a window by a busy
street, and electrical noise, such motors, microwave
ovens, and fluorescent lighting.
• Avoid heat sources, such as heating air ducts, heating
appliances, radiators, and direct sunlight.
• Avoid areas of excessive moisture or extremely low
• Avoid dusty locations.
• Avoid cordless telephones or personal computers.
Installing the Phone
Connecting the Telephone Line
Choose the best location to install your speakerphone. Your
speakerphone should be placed on a level surface such as a
desk or table top, or you may mount it on a wall.
NOTE: The unit is shipped from the factory for
placement on a level surface.
1. Plug one end of the coiled cord into the handset jack and
the other end into the jack on the left side of the base.
2. Plug one end of the straight telephone line cord into
the back of the base and the other end into a modular
3. Adjust the ringer volume switch to the desired listening
The unit is properly installed if you pick up the handset and
hear the dial tone. If you don’t hear a dial tone recheck all the
Installing the Wall Mounting Bracket
Your telephone may also be mounted on a wall plate
NOTE: To prevent the handset from falling out
of the cradle while the phone is hanging on the
wall, you must rotate the handset hook 180°
(located on the base). (See diagram below)
00021397 (Rev. 1 Dom E/S)
Printed in China
101 West 103rd St.
Indianapolis, IN 46290-1102
© 2008 Thomson Inc.
Trademark(s) ® Registered
Visit our website at: www.GE.com/phones
(button) dial (button)
2. Feed the line cord through the groove and wrap the cord
around the track on the bottom of the base.
3. Feed the line cord through the groove on the opposite side
of the track, and plug the end into the modular telephone
4. Slip the mounting holes (on the bottom of the base) over the
wall plate posts and firmly slide the unit down into place.
Adjusting the Ringer Volume
You may control the ringer volume level with the switch
located on the side of the base.
= ringer tone will be loud
= ringer tone will be low
= telephone will not ring
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