GE 21397 User's Manual

GE Telephone User's Manual - 21397.
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If this equipment does cause harmful interference to radio or television 

reception, which can be determined by turning the equipment off and on, the 

user is encouraged to try to correct the interference by one or more of the 

following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio 

or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the 

telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit 

different from that to which the receiving antenna is connected.

If these measures do not eliminate the interference, please consult 

your dealer or an experienced radio/television technician for additional 

suggestions. Also, the Federal Communications Commission has prepared 

a helpful booklet, “How To Identify and Resolve Radio/TV Interference 

Problems.” This booklet is available from the U.S. Government Printing Office, 

Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when 

ordering copies.
Notice: The changes or modifications not expressly approved by the party 

responsible for compliance could void the user's authority to  operate the 


Hearing Aid Compatibility (HAC)

This telephone system meets FCC standards for Hearing Aid Compatibility.


Licensed under US Patent 6,427,009.

FCC RF Radiation Exposure 

This equipment complies with FCC RF radiation exposure limits set forth for an 

uncontrolled environment. This equipment should be installed and operated 

with a minimum distance of 20 centimeters between the radiator and your 

body. This transmitter must not be co-located or operated in conjunction with 

any other antenna or transmitter.”

Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched 

Telephone Network and is in compliance with parts 15 and 68, FCC Rules 

and Regulations and the Technical Requirements for Telephone Terminal 

Equipment published by ACTA.
1  Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other 

information, the US number and Ringer Equivalence Number (REN) for 

the equipment. You must, upon request, provide this information to your 

telephone company.
The REN is useful in determining the number of devices you may connect 

to your telephone line and still have all of these devices ring when your 

telephone number is called. In most (but not all) areas, the sum of the RENs 

of all devices connected to one line should not exceed 5. To be certain of 

the number of devices you may connect to your line as determined by the 

REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring 

and telephone network must comply with the applicable FCC Part 68 rules 

and requirements adopted by the ACTA. A compliant telephone cord and 

modular plug is provided with this product. It is designed to be connected 

to a compatible modular jack that is also compliant. See installation 

instructions for details.

• This equipment may not be used on coin service provided by the 

telephone company.

• Party lines are subject to state tariffs, and therefore, you may not be able 

to use your own telephone equipment if you are on a party line. Check 

with your local telephone company.

• Notice must be given to the telephone company upon permanent 

disconnection of your telephone from your line.

• If your home has specially wired alarm equipment connected to the 

telephone line, ensure the installation of this product does not disable 

your alarm equipment. If you have questions about what will disable 

alarm equipment, consult your telephone company or a qualified 


US Number is located on the cabinet bottom.

REN Number is located on the cabinet bottom.

2  Rights of the Telephone Company 

Should your equipment cause trouble on your line which may harm the 

telephone network, the telephone company shall, where practicable, notify 

you that temporary discontinuance of service may be required. Where 

prior notice is not practicable and the circumstances warrant such action, 

the telephone company may temporarily discontinue service immediately. 

In case of such temporary discontinuance, the telephone company must: 

(1) promptly notify you of such temporary discontinuance; (2) afford you 

the opportunity to correct the situation; and (3) inform you of your right to 

bring a complaint to the Commission pursuant to procedures set forth in 

Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications 

facilities, equipment, operations or procedures where such action is 

required in the operation of its business and not inconsistent with FCC 

Rules and Regulations. If these changes are expected to affect the use 

or performance of your telephone equipment, the telephone company 

must give you adequate notice, in writing, to allow you to maintain 

uninterrupted service.

Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the 

following two conditions: (1) This device may not cause harmful interference; 

and (2) This device must accept any interference received, including 

interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a 

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are 

designed to provide reasonable protection against harmful interference in a 

residential installation.
This equipment generates, uses, and can radiate radio frequency energy 

and, if not installed and used in accordance with the instructions, may 

cause harmful interference to radio communications. However, there is no 

guarantee that interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.

1. Rotate the hook 180°. (Refer to Dia. 1A)

Telephone Operation
For hands-free operation and convenience, this unit is 

equipped with a speakerphone.
For best speakerphone performance, avoid the following:

• Areas with high background noise. (The microphone 

might pick up these sounds and prevent the 

speakerphone from going into the receiving mode when 

you finish talking.)

• Surfaces affected by vibration.
• Recessed areas such as in a corner, under a cupboard, or 

next to a cabinet, which can generate an echo effect.

Note the following guidelines when using the 


• Stay reasonably close to the phone so that you can be 

clearly heard by the person to whom you are talking.

• You can adjust the speaker volume by adjusting the 

speaker volume switch on the right side of the base.

• The speakerphone indicator comes on  when the  

speakerphone is in use.

IMPORTANT:  Before using the speakerphone, 

pick up the handset and listen for a dial tone. If 

you do not hear a dial tone, recheck or repeat 

the installation steps.


1. Pick up the handset and listen for a dial tone.
2. Dial the number you want to call.
3. When finished, hang up the handset.

1.  Press the 

speaker button on the base and listen for a dial 


2.  Dial the number you want to call. 
3.  When finished, press the 

speaker button to hang up.

Answering a Call

NOTE: Make sure the ringer volume switch is 

set to HI or LO, or the phone will not ring.


1. When the phone rings, pick up the handset.
2. When finished, hang up the handset.

1.  When the phone rings, press the 

speaker button to answer 

a call.

2.  When finished, press the 

speaker button to hang up.

You may switch between the speakerphone and the handset 

during the dialing process or anytime during a conversation. 
Speakerphone to Handset - Pick up the handset to disable 

the speakerphone. The speakerphone indicator turns off.
Handset to Speakerphone - Press the speaker button, and 

then hang up the handset. The speakerphone indicator turns 

on and the handset is disabled.
You can control the volume of both the handset receiver and 

the speakerphone.
While using the handset or speakerphone, adjust the receiver 

or speaker volume switch, located on the base, to the desired 

listening level.
Press the 

flash button to activate customer calling services 

such as call waiting or call transfer, which are provided by 

your local phone company. 
You may redial the last number you called by pressing the 

redial/pause button after you get a dial tone.

NOTE: The Redial feature holds in memory 

the last phone number you dialed (as many 

as 32 digits). If you pressed any numbers 

after dialing the phone number, (for example, 

when accessing a voice-menu system) those 

numbers also are redialed.

You can use the 

mute button to interrupt a phone 

conversation to talk privately with someone else in the room. 

A conversation can be muted with speakerphone or handset 

1. Press 

mute to activate the mute feature. The mute indicator 

turns on.

2. Press 

mute again to deactivate.

NOTE: Switching from speakerphone to 

handset cancels mute.



Base unit


General Product Care
To keep your telephone working and looking good, follow these 


•  Avoid putting it near heating appliances and devices that 

generate electrical noise (for example, motors or fluorescent 


•  DO NOT expose to direct sunlight or moisture.

•  Avoid dropping and other rough treatment to  

the telephone.

•  Clean with a soft cloth. 

•  Never use a strong cleaning agent or abrasive powder because 

this will damage the finish.

•  Retain the original packaging in case you need to ship it at a 

later date.

Warranty Assistance
If trouble is experienced with this equipment, for warranty information, 

please contact customer service at 

1-800-448-0329.  If the equipment 

is causing harm to the telephone network, the telephone company may 

require that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly 

approved by Thomson Inc. could void the user’s authority to operate this 

product.  For instructions on how to obtain a replacement unit, refer to 

the warranty included in this guide or call customer service at 


Or refer inquiries to:

Thomson Inc. 

Manager, Consumer Relations 

P O Box 1976 

Indianapolis, IN 46206

Attach your sales receipt to this booklet for future reference or jot 

down the date this product was purchased or received as a gift. This 

information will be valuable if service should be required during the 

warranty period.

Purchase Date 

Name of Store
Limited Warranty
What your warranty covers:

• Defects in materials or workmanship.

For how long after your purchase:

• One year, from date of purchase. 

(The warranty period for rental units begins with the first rental or 45 

days from date of shipment to the rental firm, whichever comes first.)

What we will do:

• Provide you with a new unit. The exchange unit is under warranty for 

the remainder of the original product’s warranty period.

How you get service:

• Properly pack your unit. Include any cables, etc., which were 

originally provided with the product. We recommend using the 

original carton and packing materials.

• ”Proof of purchase in the form of a bill of sale or receipted invoice 

which is evidence that the product is within the warranty period, 

must be presented to obtain warranty service.” For rental firms, proof 

of first rental is also required.  Also print your name and address and 

a description of the defect. Send via standard UPS or its equivalent 



Thomson Inc. 


11721 B Alameda Ave. 


Socorro, Texas 79927

• Insure your shipment for loss or damage. Thomson Inc. accepts no 

liability in case of damage or loss.

• A new unit will be shipped to you freight prepaid.

What your warranty does not cover:

• Customer instruction. (Your Owner’s Manual provides information 

regarding operating instructions and user controls. Any additional 

information, should be obtained from your dealer.)

• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other 


• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.

Product Registration:

• Please visit to register your unit. It will make it 

easier to contact you should it ever be necessary. Registration is not 

required for warranty coverage.

Limitation of Warranty:



















How state law relates to this warranty:

• Some states do not allow the exclusion nor limitation of incidental 

or consequential damages, or limitations on how long an implied 

warranty lasts so the above limitations or exclusions may not apply 

to you.

• This warranty gives you specific legal rights, and you also may have 

other rights that vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty 



Store as many as 13 memories (three priority, ten two touch) 

for programming your most frequently dialed telephone 

numbers. You can store up to 16 digits in each priority key (A, 

B, C), or in each of the numeric keys 0 through 9. Numbers 

must be stored with the handset lifted or the 

speaker button 


IMPORTANT: All numbers stored in memory 

will be erased if the phone line is disconnected 

from the wall telephone phone jack for more 

than five minutes. Write down any stored 

numbers you do not want to lose.

Storing a Number in Memory
To program priority keys:
1. Make sure the telephone is properly installed. Pick up the 

handset and listen for the dial tone. If you don’t hear the 

dial tone, recheck or repeat the installation steps.

2. Press the 

speaker button or pick up the handset.

3. Press the 

store button.

4. Dial the number to be stored.
5. Press the 

store button again.

6. Press the A, B or C button.
7. Press the 

speaker button or hang up the handset.

To program frequently called numbers:
1. Press the 

speaker button or pick up the handset.

2. Press the 

store button.

3. Dial the number to be stored.
4. Press the 

store button again.

5. Press one of the 10 memory location buttons 0-9.
6. Press the 

speaker button or hang up the handset.

Adding a Pause to the dialing Sequence
Use the 

redial/pause button to insert a delay in the dialing 

sequence when storing a number, for example, when you 

need to dial 9 to get an outside line.

redial/pause at the point in the dialing sequence in 

which a pause is required. 
The pause time is four seconds, if an additional four seconds 

are needed, press the 

redial/pause button again. 

Changing a Stored Number
Change a stored number by replacing it with a different 

dialing a Number from Memory
You can dial numbers from memory when using the handset 

or speakerphone. When you get a dial tone, press the A, B, or 

C to dial the priority number, press the 

dial button followed by 

the memory location (0-9) to dial the frequently called number 

you want to dial.
Chain dialing from Memory
Use this feature to make calls which require a sequence of 

numbers, for instance if you use a calling card for a frequently 

called long distance number. By dialing each part of the 

sequence from memory. The following example shows how 

you can use chain dialing to make a call through a long 

distance service:
The Number For  

Memory Location

Long Distance Access Number 


Authorization Code 


Frequently called long distance number 


1. Press 

speaker (or pick up the handset).

2. Press the 

dial button and then press 7.

3. When you hear the access tone, press 

dial and then  

press 8.

4. At the next access tone, press 

dial and then 9.

Troubleshooting Guide
No dial tone. Won’t dial out

•  Check the hook switch. Make sure it fully extends when the 

handset is lifted from the cradle.

•  Make sure speakerphone indicator comes on (if  

using speakerphone.)

•  Unplug the phone, wait 30 seconds, and plug the phone back in. 

Then lift the handset to check the dial tone.

Phone doesn’t ring

•  Make sure ringer volume switch is set to LO or HI.
•  You may have too many extension phones on your line. Unplug 

some extension phones.

•  Check for a dial tone. If there is no dial tone, see solutions for 

“No dial tone.”

Low handset or speaker volume 

•  Check the receiver or speaker volume settings.

Can’t be heard by other party

•  Make sure phone cord is securely plugged in. 
•  Make sure extension phones are on the hook at the same time 

you’re using the phone. It is normal for the volume to drop when 

additional extension phones are used at the same time.

Memory dialing

•  Make sure you entered numbers correctly. (See “Memory.”)
•  Make sure the telephone is properly installed. Pick up the 

handset and listen for the dial tone. If you don’t hear the dial 

tone, recheck or repeat the installation steps.  

Model 29580 


with 12-Number 


User’s Guide 







CAUTION: When using telephone 

equipment, there are basic safety 

instructions that should always be 

followed. Refer to the IMPORTANT SAFETy 

INSTRUCTIONS provided with this product 

and save them for future reference.

Before you Begin
Parts Checklist
Make sure your package includes the items shown here.

Telephone Jack Requirements
To use this phone, you need an RJ11C 

type modular telephone jack, which 

might look like the one pictured here, 

installed in your home. If you don’t have 

a modular jack, call your local phone 

company to find out how to get one 

Important Installation Information

•  Never install telephone wiring during a lightning storm.
•  Never install telephone jacks in wet locations unless the 

jack is specifically designed for wet locations.

•  Never touch non-insulated telephone wires or terminals, 

unless the telephone line has been disconnected at the 

network interface.

•  Use caution when installing or modifying telephone lines.
•  Temporarily disconnect any equipment connected to the 

phone such as faxes, other phones, or modems.

Important Installation Guidelines

•  Install telephone near a telephone (modular) jack.
•  Avoid sources of noise, such as a window by a busy 

street, and electrical noise, such motors, microwave 

ovens, and fluorescent lighting.

•  Avoid heat sources, such as heating air ducts, heating 

appliances, radiators, and direct sunlight.

•  Avoid areas of excessive moisture or extremely low 


•  Avoid dusty locations.
•  Avoid cordless telephones or personal computers.



line jack

Wall plate

Installing the Phone
Connecting the Telephone Line
Choose the best location to install your speakerphone. Your 

speakerphone should be placed on a level surface such as a 

desk or table top, or you may mount it on a wall.

NOTE: The unit is shipped from the factory for 

placement on a level surface.

1. Plug one end of the coiled cord into the handset jack and 

the other end into the jack on the left side of the base.

2. Plug one end of the straight telephone line cord into 

the back of the base and the other end into a modular 

telephone jack.

3. Adjust the ringer volume switch to the desired listening 


The unit is properly installed if you pick up the handset and 

hear the dial tone.  If you don’t hear a dial tone recheck all the 

installation steps.
Installing the Wall Mounting Bracket
Your telephone may also be mounted on a wall plate  

(not included).

NOTE: To prevent the handset from falling out 

of the cradle while the phone is hanging on the 

wall, you must rotate the handset hook 180° 

(located on the base). (See diagram below)

Model 29580
00021397 (Rev. 1 Dom E/S)
Printed in China

Thomson Inc.

101 West 103rd St.

Indianapolis, IN 46290-1102

© 2008 Thomson Inc. 

Trademark(s) ® Registered

Marca(s) Registrada(s)

Visit our website at:









 (button) dial (button)




memory store 


# (button)









Base Layout 

(dia. 1A)

2. Feed the line cord through the groove and wrap the cord 

around the track on the bottom of the base.

3. Feed the line cord through the groove on the opposite side 

of the track, and plug the end into the modular telephone 


4. Slip the mounting holes (on the bottom of the base) over the 

wall plate posts and firmly slide the unit down into place.

Adjusting the Ringer Volume
You may control the ringer volume level with the switch 

located on the side of the base.
    = ringer tone will be loud
     = ringer tone will be low
   = telephone will not ring