Dell SupportAssist Version 1.1 Owner's Manual
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Dell SupportAssist
Verifying The Installation
This document provides information about the components and configurations
that you can verify to ensure that the Dell SupportAssist client installed on your
system works as expected.
The SupportAssist client is a plugin for Dell OpenManage Essentials. The
OpenManage Essentials management server, interacts with the supported
devices that are to be monitored and receives SNMP traps from these devices.
The SNMP traps are periodically retrieved as alerts by the SupportAssist client.
The alerts are filtered using various policies to decide if the alerts qualify for
creating a new support case or updating an existing support case. All qualifying
alerts are securely sent to the SupportAssist server hosted by Dell, for a creating a
new support case or updating an existing support case.
After the support case is created or updated, the SupportAssist client, runs the
appropriate diagnostic tools on the devices that generated the alerts, and uploads
the diagnostic results to Dell. This diagnostic information is used by Dell
technical support to troubleshoot the issue and provide an appropriate solution.
Prerequisites
The following are the software and network prerequisites to ensure that the
SupportAssist client works as expected.
Software
The software components that must be installed and configured are:
• OpenManage Essentials on the management server.
• The SupportAssist client must be installed on the management server. The
management server must be able to communicate with the SupportAssist
server over the HTTPS protocol.
• Dell OpenManage Server Administrator (OMSA) must be installed on all
managed nodes.
NOTE: Installing OMSA on the managed nodes is optional if the managed node is
a Dell PowerEdge 12G server. The 12G servers are capable of providing status,
alerts, and limited inventory data through iDRAC without using the OMSA
SNMP agent.
SupportAssist_VerifyInstall.fm Page 9 Monday, October 29, 2012 2:23 PM
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