Dell SupportAssist Version 1.1 Owner's Manual

Dell Software Owner's Manual - SupportAssist Version 1.1.
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Dell SupportAssist

Verifying The Installation
This document provides information about the components and configurations 

that you can verify to ensure that the Dell SupportAssist client installed on your 

system works as expected.
The SupportAssist client is a plugin for Dell OpenManage Essentials. The 

OpenManage Essentials management server, interacts with the supported 

devices that are to be monitored and receives SNMP traps from these devices. 

The SNMP traps are periodically retrieved as alerts by the SupportAssist client. 

The alerts are filtered using various policies to decide if the alerts qualify for 

creating a new support case or updating an existing support case. All qualifying 

alerts are securely sent to the SupportAssist server hosted by Dell, for a creating a 

new support case or updating an existing support case.
After the support case is created or updated, the SupportAssist client, runs the 

appropriate diagnostic tools on the devices that generated the alerts, and uploads 

the diagnostic results to Dell. This diagnostic information is used by Dell 

technical support to troubleshoot the issue and provide an appropriate solution.

Prerequisites
The following are the software and network prerequisites to ensure that the 

SupportAssist client works as expected.

Software
The software components that must be installed and configured are:

• OpenManage Essentials on the management server.
• The SupportAssist client must be installed on the management server. The 

management server must be able to communicate with the SupportAssist 

server over the HTTPS protocol.

• Dell OpenManage Server Administrator (OMSA) must be installed on all 

managed nodes.

 

NOTE: Installing OMSA on the managed nodes is optional if the managed node is 

a Dell PowerEdge 12G server. The 12G servers are capable of providing status, 

alerts, and limited inventory data through iDRAC without using the OMSA 

SNMP agent.

SupportAssist_VerifyInstall.fm  Page 9  Monday, October 29, 2012  2:23 PM

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