Avaya PSN003638u - B159 SD Memory Card User's Manual
Product Support Notice
© 2012 Avaya Inc. All Rights Reserved.
PSN # PSN003638u
Original publication date: 05-Apr-12. This is Issue #01, published date:
Name of problem
B159 SD Memory Card Error
B159 Analog Conference Phone
The affected B159 may not be able to record on select SD memory cards. The user may see a “file error – 1” or “Com Error – 4” error
messages when trying to read SD memory card for the call recording feature.
This situation applies to you if you have the B159 Analog Conference Phone with a serial number between 11KT12420001 to
11KT37221890, or verify the software release is 1.23. Please consult the user guide on how to display the software version number.
Upgrade the B159 to release 1.26.935 or newer.
Workaround or alternative remediation
The information in this section concerns the patch, if any, recommended in the Resolution above.
Backup before applying the patch
Download release 1.26.935 and the Avaya B159 Upgrade Utility from the B159 product page from support.avaya.com.
Patch install instructions
First, install the Avaya Upgrade Utility on your computer.
Installing Avaya Upgrade Utility
Go to the website www.avaya.com/support.
Select “Downloads” from the menu on the left side.
Enter “Conference Phones”.
Download the Avaya Upgrade Utility.
Install the software on your computer. Follow the instructions given by the installation
Download the new B159 software – B159_1.26.935.kt.
Upgrading the B159 Software
Connect the B159 to the computer using the USB cable.
Start the Avaya Upgrade Utility software on your computer from the Start menu. Follow the
instructions that the software guide gives you.
Verify that the software version is 1.26.935. The software version number is display on the phone (Menu Status).
Patch uninstall instructions
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