Avaya Partner 18 How to Use | Page 5

 How to Use Your PARTNER Phone

5

Basic Phone Functions

Make a Call

To make an outside call:

1

Press S, a line button, or lift the handset. 

2

If required, dial the outside line code, usually 9, and then dial 
the telephone number.

To make an inside call:

1

Press either i button.

2

Lift the handset, if desired.

3

Dial an extension.

Answer a Call

To answer an outside call or inside call:

• Press the button for the line you wish to answer, lift the 

handset, or press S.

To enable Hands-Free Answer on Intercom:

• Press m which allows you to respond to voice-signaled 

(not ringing) intercom calls without having to lift the handset 
or press any buttons.

Use the Hold Feature

1

While active on a call, press h.

2

To retrieve a call from hold while on the handset or speaker, 
press the line button next to the winking green light (a call you 
put on hold) or the winking red light (a call put on hold at 
another extension).